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[Platform_Windows]"Grey Circle of Death" - exclamation point in grey circle mid screen
Original JIRA link: https://bugs.adobe.com/jira/browse/FP-7298
Steps to reproduce:
1.Play flash movie
2.Let run for hours
3.Screen goes to white exclamation point centered in grey circle on screen
We have been using the Flash player on over 9000 systems as a digital messaging platform. Since we have upgraded to Flash 10.1, including optimizing for Flash 10.1, this happens randomly. Somedays it will affect 1-2 systems, some hundreds.
It's killing us.
Your forums indicate memory, we don't see that.
This is a REAL PROBLEM.
|Found In Build||10.3.181.34|
|Fixed In Build|
9:12:56 PM GMT+00:00 Oct 21, 2013
We've also encountered this...
12:33:04 PM GMT+00:00 Nov 26, 2012
I created a presentation in Adobe Captivate that contains 3-D animation, advance scripting, and branching that cannot be viewed by my company's employees. Development time alone cost us thousands of dollars and now we have a useless product because Adobe refuses to address a bug that is several years old and has affected many of their customers and more importantly their customers' customers.
7:41:34 AM GMT+00:00 Jun 16, 2012
I have downloaded the most recent Flash Player & I'm still getting this within a few minutes. Look Adobe has gone out of it's way to put the Flash Player on just about every computer in the world and somehow can't fix this problem? After a 1 minute search it looks this issue has been around for a good while. It also seems to be wide spread.
It states this is an Out of Memory related issue, which memory is this refering to? It can't be RAM because I have only used half. It can't be the GPU because I'm only using 10% out of the total.
This is miserable. I do expect more from Adobe that saying it is "As Designed" Really? I know you did not design it to not work. How about having a link to how to fix this on my end?
I do know Adobe is better than this.
8:11:39 PM GMT+00:00 Mar 7, 2012
This has to be one of the sloppiest pieces of design work that I've seen in 30 years of software development. And one of the worst diagnostic efforts from a support person. You've been given use-cases that explicitly show that the warning screen will be raised when NO MEMORY issue is present!
You at least owe us some decent documentation describing in great detail how to avoid the GCOD and how to detect that our applications are in danger of crossing the 'boundary' that will trigger the failure. Freshman in computer science would at least have the good sense to spit out a message giving some indication of which allocation caused the failure.
10:37:59 PM GMT+00:00 Feb 1, 2012
We also have a digital signage solution in which applications are running for hours at a time. The exclamation point is showing up in very highly visible locations.
12:37:34 PM GMT+00:00 Sep 22, 2011
We have the same issue on some of our Flash-based digital signage systems - exclamation point in grey circle mid screen after 2-4 hours of playback. We're losing the confidence of our customers. We must repay their user fees. Would appreciate a quick fix. Could you provide an ETA?
5:06:07 AM GMT+00:00 Sep 9, 2011
We have made some digital signage based content and haven't seen this bug until last few weeks. It suddenly start appearing and make us to pull out our hair. Please help us to fix this bug.
12:17:19 PM GMT+00:00 Sep 6, 2011
We have deployed an enterprise app to hundreds of customers and although we never experienced this in development or testing, we have several users complaining about it daily. Asking them to restart their browser is not the way we want to solve this issue. Please address this.
10:07:41 AM GMT+00:00 Aug 26, 2011
I have a database driven slideshow in flash. I researched and found the posts about memory issues possibly being the cause of the crash and exclamation icon.
A simple verification for me was watching my memory usage of Internet explorer running only 1 tab with my slideshow. Every new image that loaded, memory gained by 2mb. There has got to be a way other than killing the process that will allow for proper cleanup and function. This is REALLY going to hurt my business because we have ads that will last 12 hours and I can only let this run as long as the machine has enough memory and then it has to start over at the beginning of the show.
http://envision.variableit.com/?gid=2 is my url sample.
12:19:58 PM GMT+00:00 Aug 14, 2011
I do not understand how a respectable company like Adobe on a strategical product as Flash Player, don't take this bug more seriously as it is a real problem for companies adopting flash technology for web based application.
Is this the reward of the companies that trusted Adobe and took flash solution ??
It is a real important problem. A multimedia flash application cannot run more than 3 hours without having Flash Player crash !!! (unless you have a 8 or 16 Gb ram computer, that is not the case of most web userrs)
7:52:52 AM GMT+00:00 Aug 14, 2011
This is a VERY serious problem and adds another reason why it is hard to take Adobe seriously with regards to the commitment to support their users. We are one of many companies relying upon Adobe Flash and this problem has been with us and others for months and I don't see any serious effort going to fix it. This is NOT a medium level problem and the severity needs to be raised and more attention needs to be placed on it.
5:42:06 AM GMT+00:00 Aug 8, 2011
App needs a solution for the problem.
9:15:47 AM GMT+00:00 Aug 3, 2011
Users of our charting package are seeing this bug daily.
11:16:18 AM GMT+00:00 Jul 28, 2011
I just loose the last 3 days to figure out how can we find a workaround... and the client is still waiting for a fix