Adobe Flash Player 10.3  -  Bug 2928203

Created on Tuesday, July 26, 2011

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Title

[Platform_Windows]"Grey Circle of Death" - exclamation point in grey circle mid screen

Description

Original JIRA link: https://bugs.adobe.com/jira/browse/FP-7298

Steps to reproduce:
1.Play flash movie
2.Let run for hours
3.Screen goes to white exclamation point centered in grey circle on screen

We have been using the Flash player on over 9000 systems as a digital messaging platform. Since we have upgraded to Flash 10.1, including optimizing for Flash 10.1, this happens randomly. Somedays it will affect 1-2 systems, some hundreds.

It's killing us.

Your forums indicate memory, we don't see that.

This is a REAL PROBLEM.
.

Test Configuration

App Language(s) English
OS Language(s) English
Platform(s) Win All
Browser(s)

Notes (43)

  • mmortal03

    4:14:04 PM GMT+00:00 Apr 5, 2014

    I see this was withdrawn, but it is still a problem. I am running Windows 7 Home Premium 64-bit, with 12 GB of RAM on my computer, and somehow Flash and IE11 still find a way to create a memory leak. The memory for a particular tab will slowly increase until it reaches right under 1000 MB, where it will then start showing the GCOD. I have all other add-ons in IE disabled besides Flash 12.0.0.77.

  • toughacrobats12

    10:22:29 AM GMT+00:00 Feb 10, 2014

    I am here to report this issue is still a huge problem. I am running Windows 7 Enterprise 64-bit, over 4GB of memory with IE9 as my browser experiencing this issue. I have been getting this GCOD for months now. I have tried so many things. Please give us a solution. Thank you.

  • GCOD

    4:39:00 AM GMT+00:00 Apr 27, 2013

    Priority 2-Medium ?!
    Frequency Few users will encounter?!
    I am sure that aodbe regard this as a light problem such that they can never need to recover this bug
    This is such a serious bug though. Everytime when I play flash online game, I get this silly exclamation mark with an grey circle around. AND I AM BEING KICKED OFFLINE

  • GCOD

    4:38:21 AM GMT+00:00 Apr 27, 2013

    Priority 2-Medium ?!
    Frequency Few users will encounter?!
    I am sure that aodbe regard this as a light problem such that they can never need to recover this bug
    This is such a serious bug though. Everytime when I play flash online game, I get this silly exclamation mark with an grey circle around. AND I AM BEING KICKED OFFLINE

  • buckynwd81

    11:49:10 AM GMT+00:00 Nov 26, 2012

    I am having the same problem with a .swf file created by Adobe Captivate. The .swf contains several .flv files. The GCOD appears when a user tries to go forward or backward in the presentation and is completely random. I am really unhappy with Captivate since there are so many bugs and issues with it as is. Now on top of that my customers can't even view the presentation without receiving an error that doesn't even give the user a clue as to why they are receiving the error. It is pretty disgraceful that one of your customers has done more work to address the problem than you have. Thank you radioways for working so much on this issue which still hasn't been addressed.

  • JasonMReeves

    11:54:24 AM GMT+00:00 Aug 23, 2012

    We are having this issue as well. Thanks Radioways for your diligence in this issue. Until this is fixed by Adobe, does anyone know at what threshold this is triggered (i.e. System.freeMemory/System.totalMemory >= ??????). As a for instance, iOs fires events to tell your app is is getting low on memory and about to be shut down. How can we detect this state and kill parts of our apps / restart? Anything like that we can use? Thanks.

  • JasonMReeves

    11:25:21 AM GMT+00:00 Aug 23, 2012

    We are having this issue as well. Thanks Radioways for your diligence in this issue. Until this is fixed by Adobe, does anyone know at what threshold this is triggered (i.e. System.freeMemory/System.totalMemory >= ??????). As a for instance, iOs fires events to tell your app is is getting low on memory and about to be shut down. How can we detect this state and kill parts of our apps / restart? Anything like that we can use? Thanks.

  • need4steer

    2:51:11 PM GMT+00:00 Jun 2, 2012

    I'm getting the Grey Circle of Death (GCOD) in YouTube (this is the only place I noticed the GCOD so far).
    I'm using Internet Explorer 9 on Windows 7 Ultimate 64-bit, with the latest Flash Player (11.2.202.235). The same issue occurs at Windows 7 Ultimate 32-bit.
    I'm getting it randomly, usualy after 3-4 videos of about 3-5 minutes in their best quality (720 or 1080). I'm getting it also if I'm playing videos in a lower resulotion, though I'm getting it after 7-10 videos.

    The behavior jmadle123 described down here (at May 4, 2012 at 7:44:12 AM PDT) is exactly my behavior - I'm opening a tab, viewing a video, then closing the tab, and opening a video in a new tab - and so on.
    After 3-4 times of this (at 720p/1080p) I'm getting the GCOD.
    If I'm looking at the Task Manager I can clearly see that one of Internet Explorer's processes is taking at least 600 M (the other are 3-4 processess are usually far behind him). I see this in the "Working Set (Memory)" column.
    I can also see a large amount of page faults (in the "Page Faults" column).

    Now according to an article at your blog from Deke Smith, the GCOD is a "generic memory error icon was added for version 10.1 and will appear within a browser when the Flash Player has been particularly abused or is running in a very low memory environment." ... "either the browser does not get memory sufficient for its needs from the system and/or objects are being created and not released for garbage collection within Flash."

    Sounds like we are familiar well enough with the issue, but how this problem can be addressed?
    Why the memory is leaking when I play a few videos at YouTube?
    Is there a thing I can do in order to address this issue (besides replacing a browser or opening and closing too many tabs)?


    Here is a link to Deke Smith's article, "What is the gray circle with an exclamation mark (or bang)?", at your blog:
    http://blogs.adobe.com/dekesmith/2011/11/09/what-is-the-gray-circle-with-an-exclamation-mark-or-bang/

  • Jozsef Vass

    8:39:49 AM GMT+00:00 May 10, 2012

    You cannot really use Sound object for Icecast streaming audio. Please see my developer article about solution for this problem: http://www.adobe.com/devnet/flashplayer/articles/icecast-streams.html

  • jmadle123

    7:44:12 AM GMT+00:00 May 4, 2012

    Using IE 9 and flash, we have a web page that can have multiple tabs. Each tab can have many data charts on them. All of the charts and tabs are updated via ajax. Toggling between two tabs with a few charts (2 -5 or more), IE continues to take up more memory. After around 7 times switching between 2 tabs the flash player locks up. It displays either nothing for the charts or it displays the warning ! image. This is happening with version 10.1+ to the latest version 11.2.202.233. The last time I tested this IE was using 580+ megs of ram.

    This does not happen in firefox.I have tested it with multiple versions of firefox and flash.

  • chrisGrigg82

    5:11:52 AM GMT+00:00 Apr 23, 2012

    I am not using the SoundObject for streaming and not using shoutcast/icecast. I am experiencing no issues with garbage collection and no memory leaks. I am not applying a negative number to any Vector, BUT:

    an app I am working on, incurs this problem consistently on 90% of our test machines. I agree with radioways1 this, simply cannot be closed and requires fixing ASAP, we have a deadline very soon and investigating this problem is taking up ALL of my time!

    The only thing I can think it could be is external content using up memory but this is out of my control and this external content will not overload my app!

  • radioways1

    2:25:21 AM GMT+00:00 Apr 11, 2012

    HOW CAN YOU CLOSE THIS TRACK WHILE IT IS STILL HAPENING ????
    Adobe Flash Player has important leaks of memory.
    This bug has been reported since more than 2 years AND REPONED twice.
    "Fixed in build" is empty
    Who di close this track...
    You don't know how to fix a bug or a leak of memory then you close the bug ,,,???
    Sad days for Adobe team and sad days for Adobe Flash Player.
    I sincerely regret having chosen Flash for our website....
    Chris : is this the way you promess that the bug will be fixed soon?
    It is absolutely unaceptable from a company like Adobe..
    Is this a way of contacting any efficient team manager to solve one day this DRAMATIC leak of memory of Adobe Flash Player ?????

  • hadixavier1232

    6:41:00 PM GMT+00:00 Apr 10, 2012

    please make it fast

  • Zhe Wang

    10:46:46 PM GMT+00:00 Mar 19, 2012

    Please see comments from internal engineers:
    This is not a bug. Sound object remembers to all the audio data. Sound object is not for streaming. This is a streaming use case using shoutcast/icecast over http. We are receiving about 140 kbps (1MB/minute). So we simple run out of memory (much faster on mobile).
    For such a radio stream the site should use streaming with NetStream APIs and not with the Sound object. Sound object is not the right choice for such scenarios

  • MauroMtl

    10:58:06 AM GMT+00:00 Mar 9, 2012

    This bug is serious enough for me to start using something else like SliverLight.

    Please do something about this, or people like me will have to move on to other products.

  • MauroMtl

    10:55:24 AM GMT+00:00 Mar 9, 2012

    Why close this? I'm not using streaming in my project? I'm using a few calls via ExternalInterface, and this is causing issues for some users.

    This is a bug that needs to be fixed!

  • MauroMtl

    10:44:04 AM GMT+00:00 Mar 9, 2012

    Why close this? I'm not using streaming in my project? I'm using a few calls via ExternalInterface, and this is causing issues for some users.

    This is a bug that needs to be fixed!

  • MauroMtl

    10:24:54 AM GMT+00:00 Mar 9, 2012

    Why close this? I'm not using streaming in my project? I'm using a few calls via ExternalInterface, and this is causing issues for some users.

    This is a bug that needs to be fixed!

  • Zhe Wang

    10:42:10 PM GMT+00:00 Mar 6, 2012

    Closing this
    This is not a bug. Sound object remembers to all the audio data. Sound object is not for streaming. This is a streaming use case using shoutcast/icecast over http. We are receiving about 140 kbps (1MB/minute). So we simple run out of memory (much faster on mobile).

  • Henry-LK

    1:01:57 PM GMT+00:00 Mar 2, 2012

    Same as Marcos_MX_Reyes: You don't have to run long time our rather complex GIS application before getting the error. Some of our customers are more prominent to get (or report about) it than others. We have not been able to replicate it in lab, always at the customer.

  • Marcos_MX_Reyes

    2:28:45 PM GMT+00:00 Jan 9, 2012

    I don't have to play the flash element long time for getting this error. Our DEV-intranet server displays the error when enter the application, but using our PROD internet-open server app works correctly. I set up 10 MB of memory for both domains but the problem persists. Is this going to be fixed on 11.2?

  • cancunjc

    8:27:13 AM GMT+00:00 Dec 20, 2011

    I'm having this problem too after playing a video for hours... Does this error creates any log? Thanks

  • Simpli-Fi

    9:01:54 AM GMT+00:00 Dec 16, 2011

    I was getting this error on an app I am working on. It happened two or three times. Then our IT department randomly applied some patch to the anti-virus as he said it was leaking memory. Since then the problem has not re-occurred. This may not mean that flash is not also leaking memory. Just FYI

  • Colin Ashe

    7:38:27 AM GMT+00:00 Nov 19, 2011

    I recently got this in conjunction with the LineChart control from Flex 4.5 SDK. My code passed a tiny value (like 1E-32) to the LineChart control. The application sat there for a few seconds and then displayed the exclamation point. When I used Math.round() on all the values passed to the control, the problem disappeared. So, evidently, the LineChart control was ungracefully choking on the tiny number. I'm not sure if this is a problem that should be addressed as a Flash Player problem or a Flex problem, but I thought I'd add my experience with the problem to the current discussion.

  • harleyblueswoman

    1:46:49 PM GMT+00:00 Nov 14, 2011

    not sure what not enough time means????
    This happens on facebook games after you have been playing for awhile....doesnt seem to matter what browser....those games have a lot of stuff going on and memory seems to be the problem....

  • zorbic

    8:05:10 AM GMT+00:00 Nov 14, 2011

    why is this case closed for "NotEnoughTime"? why don't you make time! hire somebody to fix it and support your product already.

  • radioways1

    4:21:51 AM GMT+00:00 Nov 14, 2011

    Dear Shuo,

    Is there any way this important bug could be fixed.
    It is a really tragedy for website that have chosen and trusted Adobe technology like :

    http://www.radioways.com

    There is a leak of memory with flash player that makes it crash after a while depending on the client ressources.

    Please fix this bug urgently.

    Best regards.

  • Shuo Zhang

    10:13:10 PM GMT+00:00 Nov 7, 2011

    Close this bug due to grouped internal bug is closed as Deferred / NotEnoughTime.

    Please feel free to leave your note vote how it impact your business.

  • EtaiWix

    10:29:28 AM GMT+00:00 Oct 27, 2011

    Hi,

    I attached the DxDiag.txt file for my local PC.

    I work at Wix.com and many of our users receive this error when editing (we have over 10 million users). I've also experienced this error several times. If this happens while our users are editing changes to their site, since the flash application is completely 'dead', they lose all progress.


    Did you find the cause for the issue yet? If not, then perhaps collecting system information from everyone who experiences this might help...


    Please address this issue- the priority should be higher, as the frequency is definitely more than "Few users will encounter"

  • guyllap

    6:52:24 AM GMT+00:00 Oct 15, 2011

    Any chance that this issue is now solved in actual Flash Payer version 11? Does the 64-bits version will better manage the PC memory?

  • Shuo Zhang

    1:52:57 AM GMT+00:00 Oct 12, 2011

    Thanks all for your notes and votes!

    We have create a internal product bug to track this issue.

  • deshaad

    11:35:09 AM GMT+00:00 Sep 8, 2011

    Yes, please address this. We are experiencing this on our site here:

    http://cargalleryinc.ca/inside/#home

    In Chrome/Firefox on a Mac we aren't experiencing this, however, clients on IE8 and Opera are. That's all the data we have, but this is causing very big problems for us.

    Thank you...

  • solusblr75

    7:25:04 AM GMT+00:00 Sep 8, 2011

    Sorry. I forgot to add that this was created on a Win 7 machine, with flash player 10.3.183.

  • solusblr75

    7:23:16 AM GMT+00:00 Sep 8, 2011

    I've attached Main.as which causes the problem. If you create a swf and open it in a browser(IE or Chrome was tried) it will show the exclamation.

  • Shuo Zhang

    2:33:16 AM GMT+00:00 Aug 15, 2011

    I cannot repro this issue on a Win 7 machine with 4G RAM.

    Have tested on:
    Flash build: latest released 10.3.183.5, and latest inner dev build
    Browser: Firefox 5, Chrome 12
    Scenario: open radioways.com as mentioned in bug note, watch video on Youtube, open CityVille on Facebook
    Duration: longer than 5 hours

    Result is flash player is not crash or broken.

    However I will keep the machine running for a longer time to watch the result.

    And could you please offer more detailed info on which you will met this issue, like: machine configure, OS info, browser info and with which specific URL.

    It's much appreciated if you could offer the sample code or test media to repro this issue.

    Thanks
    Shuo

  • jacksaltiel

    7:54:06 AM GMT+00:00 Aug 14, 2011

    We have had to downgrade to 10.0 to avoid this problem. That means, of course, that we lose some of the performance advantages of 10.1 and later Flash. Please fix this.

  • Shuo Zhang

    7:02:52 PM GMT+00:00 Aug 9, 2011

    Thanks for reporting this issue to Adobe and notes added!

    We are in progress try to get a repro locally.

    Thanks
    Shuo
    Adobe

  • jamesd88

    11:52:58 AM GMT+00:00 Aug 9, 2011

    Update: I traced it to stemming from a bug in my code where I tried to allocate a Vector.<Number> with a negative size. Of course, this should just throw an exception and give me a stack trace if that is not caught. So this does suggest a possible reproducible test case.

  • jamesd88

    11:38:34 AM GMT+00:00 Aug 9, 2011

    I am experiencing this bug without having to wait hours. I have a fairly complex flex app. It was working fine, running for days at a time without any issue and plenty of memory being created and garbage collected. It is also being used by a large number of users (thousands) every day without a single bug report.

    I added one small function that creates a local variable Vector.<Number> and populates it. I had just started the function, so it doesn't even have any side effects and the Vector should be easily garbage collected in the next pass.

    With this tiny change, I can consistently produce the error by a series of actions in our user interface. Obviously, I can't submit my entire project as a bug report, but this bug is real.

    I have attached a file that shows what the icon looks like (it is a screen shot after it happened). The attached icon is in the middle of the browser window with everything else white. It would be great if someone from Adobe would take a look at that icon and find it in their code base and then figure out when it happens.

    This happens in debug mode and I get no stack trace or any other feedback. I just get the following message in the Console and then nothing else:

    [Unload SWF] /public/flex-debug/app.swf

    Please, Adobe, take action on this! I'm normally a big defender of flash against HTML5 advocates, but judging from the forums, this bug has been around a long time. Now you have the exact icon. Look it up and figure this out!!!

  • mcclth

    4:02:46 PM GMT+00:00 Aug 5, 2011

    I would like to note that I (and likely many others) am experiencing this issue upon keeping certain Flash-based games open for a somewhat extended amount of time (6 hours at my last observance of the issue) on a laptop with 4GB of RAM. It happens consistently enough that I spent the last half hour reading about what the cause is, a I've had it happen every day lately.

  • dsfs6a8fsdo

    9:16:52 AM GMT+00:00 Aug 3, 2011

    "Frequency Few users will encounter"

    Users of our charting package are seeing this daily. Please increase priority. I don't want to have to go back to Java applets.

  • radioways1

    8:58:10 PM GMT+00:00 Aug 2, 2011

    Hello,
    "Few users will encounter" : this is not right.
    All users will encounter as it is a leak of memory. Depending on the RAM of the computer, this will happen more or less quickly (usually 2 hours). But it will always happen. For test, just lunch : http://www.radioways.com and watch the ram use that increases.
    We have made all the control with Adobe development tools and the application is 100% free of leak of memory. This comes from the flash player.
    Please fix this bug ASAP as it happens also with all the flash games under Facebook for example.
    Best regards.

  • laplante-sednove

    1:50:34 PM GMT+00:00 Jul 26, 2011

    We are having the same problem. We run the flash player in ie8 on windows. It runs for 3 hours then crash. We are trying to figure out if there is a memory leak in the application or adobe flash player.

Duplicate ID
Reported By Shuo Zhang

Status

State Closed
Status Withdrawn
Reason AsDesigned

Importance

Priority 2-Medium
Frequency Few users will encounter
Failure Type Memory Leak
Product Area Memory

Build

Found In Build 10.3.181.34
Fixed In Build

Attachments (3)

Votes (14)

  • sasakij

    9:12:56 PM GMT+00:00 Oct 21, 2013

    We've also encountered this...

  • buckynwd81

    12:33:04 PM GMT+00:00 Nov 26, 2012

    I created a presentation in Adobe Captivate that contains 3-D animation, advance scripting, and branching that cannot be viewed by my company's employees. Development time alone cost us thousands of dollars and now we have a useless product because Adobe refuses to address a bug that is several years old and has affected many of their customers and more importantly their customers' customers.

  • stevethornton

    7:41:34 AM GMT+00:00 Jun 16, 2012

    I have downloaded the most recent Flash Player & I'm still getting this within a few minutes. Look Adobe has gone out of it's way to put the Flash Player on just about every computer in the world and somehow can't fix this problem? After a 1 minute search it looks this issue has been around for a good while. It also seems to be wide spread.

    It states this is an Out of Memory related issue, which memory is this refering to? It can't be RAM because I have only used half. It can't be the GPU because I'm only using 10% out of the total.

    This is miserable. I do expect more from Adobe that saying it is "As Designed" Really? I know you did not design it to not work. How about having a link to how to fix this on my end?

    I do know Adobe is better than this.

  • MarkHGiese

    8:11:39 PM GMT+00:00 Mar 7, 2012

    This has to be one of the sloppiest pieces of design work that I've seen in 30 years of software development. And one of the worst diagnostic efforts from a support person. You've been given use-cases that explicitly show that the warning screen will be raised when NO MEMORY issue is present!

    You at least owe us some decent documentation describing in great detail how to avoid the GCOD and how to detect that our applications are in danger of crossing the 'boundary' that will trigger the failure. Freshman in computer science would at least have the good sense to spit out a message giving some indication of which allocation caused the failure.

  • Rubymuse2

    10:37:59 PM GMT+00:00 Feb 1, 2012

    We also have a digital signage solution in which applications are running for hours at a time. The exclamation point is showing up in very highly visible locations.

  • guyllap

    12:37:34 PM GMT+00:00 Sep 22, 2011

    We have the same issue on some of our Flash-based digital signage systems - exclamation point in grey circle mid screen after 2-4 hours of playback. We're losing the confidence of our customers. We must repay their user fees. Would appreciate a quick fix. Could you provide an ETA?

  • mastermind81

    5:06:07 AM GMT+00:00 Sep 9, 2011

    We have made some digital signage based content and haven't seen this bug until last few weeks. It suddenly start appearing and make us to pull out our hair. Please help us to fix this bug.

  • troyhofeling

    12:17:19 PM GMT+00:00 Sep 6, 2011

    We have deployed an enterprise app to hundreds of customers and although we never experienced this in development or testing, we have several users complaining about it daily. Asking them to restart their browser is not the way we want to solve this issue. Please address this.

  • variableit

    10:07:41 AM GMT+00:00 Aug 26, 2011

    I have a database driven slideshow in flash. I researched and found the posts about memory issues possibly being the cause of the crash and exclamation icon.

    A simple verification for me was watching my memory usage of Internet explorer running only 1 tab with my slideshow. Every new image that loaded, memory gained by 2mb. There has got to be a way other than killing the process that will allow for proper cleanup and function. This is REALLY going to hurt my business because we have ads that will last 12 hours and I can only let this run as long as the machine has enough memory and then it has to start over at the beginning of the show.

    http://envision.variableit.com/?gid=2 is my url sample.

  • radioways1

    12:19:58 PM GMT+00:00 Aug 14, 2011

    I do not understand how a respectable company like Adobe on a strategical product as Flash Player, don't take this bug more seriously as it is a real problem for companies adopting flash technology for web based application.
    Is this the reward of the companies that trusted Adobe and took flash solution ??
    It is a real important problem. A multimedia flash application cannot run more than 3 hours without having Flash Player crash !!! (unless you have a 8 or 16 Gb ram computer, that is not the case of most web userrs)

  • jacksaltiel

    7:52:52 AM GMT+00:00 Aug 14, 2011

    This is a VERY serious problem and adds another reason why it is hard to take Adobe seriously with regards to the commitment to support their users. We are one of many companies relying upon Adobe Flash and this problem has been with us and others for months and I don't see any serious effort going to fix it. This is NOT a medium level problem and the severity needs to be raised and more attention needs to be placed on it.

  • jaanusk

    5:42:06 AM GMT+00:00 Aug 8, 2011

    App needs a solution for the problem.

  • dsfs6a8fsdo

    9:15:47 AM GMT+00:00 Aug 3, 2011

    Users of our charting package are seeing this bug daily.

  • dfrechette-five

    11:16:18 AM GMT+00:00 Jul 28, 2011

    I just loose the last 3 days to figure out how can we find a workaround... and the client is still waiting for a fix

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