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Adobe Flash Player 10.3  -  Bug 2940617

Created on Thursday, August 11, 2011

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[Platform_Window]Flash Player Shared library/gotoAndPlay() or gotoAndStop() bug


Problem Description: If a swf contains shared library assets and includes a preload movieclip at the start of the movie with an onClipEvent to handle the preloading, the swf will not load. Removing the shared library assets will fix the issue. Commenting out the code in the movielclips onClipEvent(enterFrame) handler will also fix the issue.

Steps to Reproduce: Include one or more movieclips in the library that are imported for runtime sharing. Add a movieclip to frame 1 with the following code:

onClipEvent(enterFrame) {
this.loaded = this._parent._framesloaded;
if (this.loaded > 0 && this.loaded == this._parent._totalframes) {
} else {
var iLoaded = _parent.getBytesLoaded()/_parent.getBytesTotal();
this.loadingBar._width = iLoaded*100;

This example is a simple loading bar preloader.

Export the swf. Test the swf in a Browser and the movie will not load - there is a white screen and rightclicking shows the Movie not loaded... message in the context menu. I have tested in Firefox 3.6.18 and also in IE8.0.6001. Comment out the line: this._parent.gotoAndPlay("beginMovie"); export and retest in a browser and the movie loads. Uncomment the line this._parent.gotoAndPlay("beginMovie"); and instead change the linkage to all movieclips imported for runtime sharing (deselect the import for runtime sharing checkbox). Export and retest in a browser and the movie loads. This is an issue for the _root swf and any swfs loaded into the _root swf that also contain shared library assets and onClipEvent(enterFrame) preloaders that use gotoAndPlay() or gotoAndStop().

Actual Result: Swf does not load when running in a browser, both from a local drive and a webserver.

Expected Result: Not an issue in previous versions of the Flash player (at least back to version 7).

Any Workarounds: remove the linkage for any movieclips imported for runtime sharing OR remove the gotoAndPlay() or gotoAndStop for the preloader onClipEvent(enterFrame) handler.

Test Configuration

1, For issues related to Video/Audio/Rendering, please upload your system info file.

2, It will be always helpful if you can provide code snippet that can reproduce the issue.

App Language(s) ALL
OS Language(s) English
Platform(s) Win XP All

Notes (51)

  • luzlayag

    1:40:43 AM GMT+00:00 Aug 25, 2014

    I cannot use my video because my adobe flash is not upgraded!

  • Farah_Idrqaf

    4:23:56 PM GMT+00:00 Nov 8, 2011

    dont forqet

  • MRchuckoneill

    11:15:36 AM GMT+00:00 Oct 10, 2011

    need help updateing wii flash player anyone please help im lost ??????????

  • Duhy jie

    1:49:26 AM GMT+00:00 Oct 4, 2011


  • Ping Huang

    7:46:15 PM GMT+00:00 Sep 8, 2011

    @moloko5, you are right. we need to update our process to update fix in build to avoid confusion. Thanks a lot, for your feedback.

  • moloko5

    6:05:17 AM GMT+00:00 Sep 8, 2011

    @Ping Huang - I saw it was marked as 'fixed' on this ticket but it does not mention which version of flash the fix has been applied to under 'Fixed In Build' so I assumed this had not actually been rolled out live yet.

    Probably worth updating 'fixed in build' to show that it's

  • Ping Huang

    7:22:45 AM GMT+00:00 Sep 7, 2011

    hi @moloko5, I noticed that you left a new vote info indicated you still encounter this issue. Did you try our latest which includes the fix for this issue? (This is the reason that this bug get closed as fixed.) if not, pls help us to file a new bug with test media and source code. we are happy to follow up your issues there. Thank you.

    hi @samunplugged, do you refer to 2940647? Please kindly drop me an email at if there has confusion for those bugs.

    We appreciate your product feedback.

  • samunplugged

    5:51:36 AM GMT+00:00 Sep 2, 2011

    @Ping the comments you mention in '990 is not helping. This is not a user-error. This is an issue that your team should resolve immediately instead of passing the buck to Flash developers.

  • Ping Huang

    4:33:47 AM GMT+00:00 Sep 1, 2011

    @PratikPradhan, I left comments for your case in 2945990. Let's keep this bug only to its original shared library loading issue. Thanks.

  • PratikPradhan

    10:03:11 PM GMT+00:00 Aug 28, 2011

    Thanks Hitomi for your quick response.
    But there is no such field in header to which specifies action script version.

  • Hitomi Kudo

    1:59:38 PM GMT+00:00 Aug 26, 2011

    Pratik, your attached file show same issue with which is caused due to swf integrity. You need to recompile your swf with correct swf version according to its AS version.

  • PratikPradhan

    3:55:54 AM GMT+00:00 Aug 26, 2011


    We are still facing the issue of loading external swfs.
    Please see the file attached "swfversion-8.swf".
    Whenever I load this file using swfloader the application crashes.

    Waiting for you response.


  • PratikPradhan

    3:50:55 AM GMT+00:00 Aug 26, 2011


    We are still facing the issue of loading external swfs.
    Please see the file attached "swfversion-8.swf".
    Whenever I load this file using swfloader the application crashes.

    Waiting for you response.


  • Hitomi Kudo

    5:16:24 PM GMT+00:00 Aug 25, 2011

    If you still see a rendering issue with, it is not same issue with this bug. We have made security tightening in release and swf version check became more strict than before. Please make sure your swf is properly published for AS level and version numbers. Especially for AS3 code that require swf version 9 or later. Please feel free to open a new bug if you need further investigation. Thank you for your feedback.

  • rmeyer_tier1

    1:57:57 PM GMT+00:00 Aug 25, 2011

    I am still experiencing this issue, even after installing the latest .7 release. Note that I wasn't actually using a symbol that was explicitly imported for runtime sharing. However, I narrow it down to a component (.mxp) that had been imported into each fla where the issue occurred. This may be using the same mechanisms as "import for runtime sharing" behind the scenes, but as I mentioned I'm still seeing the exact same issue.
    Should I open a new bug?


    11:35:25 AM GMT+00:00 Aug 25, 2011

    It would look like this has resolved the issue.

    How are Adobe planning to ensure that this does not happen again?


  • Hitomi Kudo

    10:33:08 AM GMT+00:00 Aug 25, 2011

    There is a good summary for the new release here:

  • Hitomi Kudo

    10:20:49 AM GMT+00:00 Aug 25, 2011

    There had been web server cache issue and it should be solved for now. Please try again and let us know if you still can't reach the latest version of MSI installer.



  • nzphil1

    4:55:35 AM GMT+00:00 Aug 25, 2011

    Where is the MSI plugin for IE? The regular download link still gives the old version? Can someone plese update the download link or provide the new link urgently?

  • Count Duffian

    1:36:29 AM GMT+00:00 Aug 25, 2011

    All seems well with version Thanks to everyone who helped resolve this issue.

  • Javier Y

    12:00:22 AM GMT+00:00 Aug 25, 2011

    After a first quick look it seems that everything returns to normal. We will continue to review further.

    Thank you for your efforts to launch the new version.

  • Hitomi Kudo

    10:20:29 PM GMT+00:00 Aug 24, 2011

    Now it's ready for you to download which include a fix for this bug. Please try updating your Flash Player version and confirm the issue is solved. Thank you for all of your feedback.

    Flash Runtime team

  • Hitomi Kudo

    6:33:06 PM GMT+00:00 Aug 24, 2011

    We are about to make a hot fix release in couple hours. It will replace current version,, to the newer one,, but it will take some time to spread over to all Adobe download servers.

    Once release is made, can you please help to notify your customers to update their Flash Player by visiting download center?

    I am going to note a comment again here once the new version is ready. Please stay tuned little more. Thank you for your voices, patience, and great help!

    Flash Runtime team

  • erickuhn

    11:40:38 AM GMT+00:00 Aug 24, 2011

    Can someone please explain why this version is still being distributed? Even though it has this serious issue.

  • Chris Campbell

    3:42:21 PM GMT+00:00 Aug 23, 2011

    nzphil1, can you please send me email at and I'll find you the msi you need. Thanks.

  • Hitomi Kudo

    12:22:07 PM GMT+00:00 Aug 23, 2011

    We are so sorry for your trouble. Right now we are working on hot fix release with best effort and it will be available in couple days. We greatly appreciate your patience.

  • nzphil1

    3:26:10 AM GMT+00:00 Aug 23, 2011

    Anyone know where we can download the previous working version MSI installer from? Searched everywhere can can't find it, only the exe version is available which isn't any use for automated deployment to roll back from this broken version

  • Javier Y

    12:14:05 AM GMT+00:00 Aug 23, 2011

    14 days from release, a bug with a big impact and still no solution and no schedule. Meanwhile, the version with the bug still being distributed and there are more users affected. Adobe is causing great economic damage to many businesses.

  • Javier Y

    11:58:38 PM GMT+00:00 Aug 22, 2011

    14 days from release, a bug with a big impact and still no solution and no schedule. Meanwhile, the version with the bug still being distributed and there are more users affected. Adobe is causing great economic damage to many businesses.

  • GlennTownsend

    7:14:54 AM GMT+00:00 Aug 22, 2011

    Well done, your killing companies off very quickly with this one! Virtually no information as to when this will be fixed.
    When I hear the Apple / Flash debate in future I'll understand where their thinking was coming from.


  • smia

    12:41:38 AM GMT+00:00 Aug 20, 2011

    YES,it's been 10 days ,release a patch ASAP

  • smia

    12:41:18 AM GMT+00:00 Aug 20, 2011

    YES,it's been 10 days ,release a patch ASAP

  • Hitomi Kudo

    4:24:02 PM GMT+00:00 Aug 19, 2011

    Thank you for all your comments here. I raised priority to 5 for this bug. We are working on this bug as a top priority right now. We'll update again once we have a firm date for a hot fix. We appreciate your patience.

    Hitomi Kudo
    Flash Runtime QE manager
    Adobe System

  • smia

    1:36:40 AM GMT+00:00 Aug 19, 2011

    YES,it's been 10 days ,release a patch ASAP

  • Javier Y

    12:03:53 AM GMT+00:00 Aug 19, 2011

    It's been 10 days since it was launched version, 8 days since the bug was reported. For now, Adobe has not done anything, not even stopped the distribution of the version with the bug. Millions of users are being seriously affected by the world and Adobe have not done anything and has not said what their plans are.

    Many who choose Adobe products as the foundation of our business we are beginning to wonder if we were wrong.

    What we do?, Do you expect Adobe released a patch does not know when?, Do you expect Adobe launched Flash 11 does not know when?, We start to modify hundreds of files with great economic cost that this entails? , we start to migrate to HTML 5?.

  • Jennifer H

    1:07:45 PM GMT+00:00 Aug 18, 2011

    As others have said, the fact that this bug is partially fixed in a beta release does not help us. We have hundreds of corporate clients, very large businesses, that each have tens to hundreds of thousands of users each. We cannot expect our large corporate clients to permit installation of a BETA version of the Flash plugin.

    I wholeheartedly agree with RB_Douglas that this bug should be considered a SHOW STOPPER. Our products/software use Flash extensively, and this bug renders our products unusable, and as has also been said, is costing us revenue and reputation as every minute ticks by.

    I have been a Flash evangelist of sorts in our company, promoting the continued use of it in our products/software. This issue along with the appearance of a weak response from Adobe is truly hurting my position in the debate between Flash and HTML 5 for us moving forward.

    I cannot begin to describe the degree of work that will be required to work around this issue. We CANNOT wait for an official release of your beta.

  • epic12312

    12:57:33 PM GMT+00:00 Aug 18, 2011

    This doesn't seem to be the same issue, but we are having performance problems with FP also ...

  • craigdavidsmith

    10:31:10 AM GMT+00:00 Aug 18, 2011

    "This bug was partly fixed in Flash Player 11 beta 2. And our engineers are working on the fix for it. Thanks! "

    I'm confused by this statement.

    1. Are you an Adobe employee?
    2. When you say the engineers are working on a fix do you mean they are working on a fix for 11 beta 2 or for

    Can you provide any insight on the progress? Any estimates will help us in dealing with the constant stream of support tickets our company has to deal with as a result of your lack of QA.

    This incident really makes an HTML5 solution seem like a more attractive route to take for future versions of our software.

  • caroil

    9:19:15 AM GMT+00:00 Aug 18, 2011

    It's been six days and our company has to rely on ourselves to create the workarounds on this issue. 400+ files have to be modified, tested, and deployed on numerous locations; requiring us to pull resources from various projects. Very disappointed with the introduction and handling of this issue. Our software generates much more traffic on the weekends. It is Thursday night in many parts of the world already, when will the fix be ready?

  • RB_Douglas

    1:40:06 AM GMT+00:00 Aug 18, 2011

    We strongly believe that the priority level of this bug should be changed to 5 as this is a 'show stopping' problem that should warrant release of an emergency update to the player. At the very least, should be withdrawn to prevent any collective further exposure. We have 40,000+ users who could potentially be affected, and it is making us seriously question whether we can continue using a Flash platform in the future.

  • Yang Liu

    7:27:52 PM GMT+00:00 Aug 17, 2011

    This bug was partly fixed in Flash Player 11 beta 2. And our engineers are working on the fix for it. Thanks!


    4:42:29 AM GMT+00:00 Aug 17, 2011

    Please Adobe, can you provide a little feedback as to when we will see this fix deployed.

    Do we have to wait for Flash Player 11 to be released (Sometime before the end of 2011 according to ) or will we see this fixed sooner in a 10.3 release?

  • Yang Liu

    2:40:49 AM GMT+00:00 Aug 17, 2011

    I found if gotoAndPlay() to a frame that is after the frame that uses the shared library asset, the swf will fail to load. For example, if frame 5 and later frames uses the shared library asset, gotoAndPlay to frame 4 and before will work correctly, but gotoAndPlay to frame 5 and later will cause the swf fail to load.

  • LloydSmith100

    3:04:17 AM GMT+00:00 Aug 16, 2011

    We have tested the current beta version; 11.0.d1.98(beta) using 3 different environments and can confirm that this issue is not resolved in that version.

  • SvenOve0809

    2:18:06 AM GMT+00:00 Aug 16, 2011

    This bug needs to be fixed and patched ASAP!
    Affecting thousands of courses for 500.000+ users in our company. We currently have more than 10.000 Flash-based modules (courses)created and published by clients affected by this!

  • Joe Paice

    7:40:28 PM GMT+00:00 Aug 15, 2011

    Upon initial testing with Flash Player 11 the issue seems to have been fixed.

  • Yang Liu

    7:11:40 PM GMT+00:00 Aug 15, 2011

    This issue should be fixed in Flash Player 11. Please try the Flash Player beta release:


  • Joe Paice

    4:54:43 PM GMT+00:00 Aug 15, 2011

    We have been able to replicate this bug by doing the following:

    Place an "imported for runtime sharing" movieclip on stage that spans 2 frames.

    Add a gotoAndPlay(1) action to frame 2.

    Publish and test in browser.

    This results in a blank screen

    This leads me to believe it is not a preload bug but something to do with what gets called upon changing frame.

    We have tested this on Windows XP, 32-bit, IE7 and Chrome. All fail.

  • espresso-matt

    2:38:22 AM GMT+00:00 Aug 12, 2011

    Additional info, the player behaviour is the same (crash) with these combinations of flash player-web browser-operating system:
    - Windows7-64bit-IE9.0.8112.16421-Flash10.3.183.5_Activex
    - Windows7-64bit-Firefox5.0.1-Flash10.3.183.5_Other
    - WindowsXP-32bit-IE8-Flash10.3.183.5_Activex
    - WindowsXP-32bit-Firefox5.0.1-Flash10.3.183.5_Other
    - Osx10.6-Chrome13.0.782.107-Flash10.3.183.5

    The problem doesn't show up either with older versions of the player (for example OSx10.7-Chrome13.0.782.107-Flash10.3.181.36 ) or with the 11Beta (for example Windows7-64bit-Firefox5.0.1-Flash11.0.1.98_Other)

    We have been unable to remote debug the crash of the player since the remote debugger won't load an swf that uses shared libraries (CS5) and I'm not sure it would be useful to be able to do it


  • espresso-matt

    2:16:47 AM GMT+00:00 Aug 12, 2011

    Hi, I have added a test project that reproduces the issue, in order for the player to crash (and report movie not loaded ) the gotoAndPlay (or gotoAndStop) must be to a frame placed earlier in the timeline, if the frame is positioned later in the timeline the call completes and the player works as expected

  • Count Duffian

    7:58:17 AM GMT+00:00 Aug 11, 2011

    I am a developer for Brightwave ( who are one of the UKs leading elearning specialists. Our clients include the BBC, SKY, Bupa Healthcare, PWC and many others. This is potentially a major issue for us as we have hundreds of courses running worldwide that will be effected if the client updates to version of the Flash Player. Please contact me with any updates or for further information. Thanks.

Duplicate ID
Reported By Count Duffian


State Closed
Status Fixed


Priority 5-ASAP-Build/Ship Stopper
Frequency All users will encounter
Failure Type Non Functioning
Product Area Browser Integration


Found In Build
Fixed In Build

Votes (37)

  • wdeboer

    2:36:44 AM GMT+00:00 Jan 17, 2012

    I am encountering this bug too! Please fix :(

  • sascha/hdrs

    2:11:24 AM GMT+00:00 Jan 17, 2012

    needs to be fixed. cannot use the TLF in my engine!

  • moloko5

    3:55:21 AM GMT+00:00 Sep 7, 2011

    This absolutely has to be fixed. We have almost exactly the same setup as described here only instead of onClipEvent(enterFrame) we use the more up-to-date 'this.onEnterFrame' preloader code... so it's easy to see how our many hundreds of courses could also have been affected.
    Adobe, you really need to sort this out - these sorts of backwards compatibility issues seem to be on the increase! Given that flash is a technology always under fire you need to do your best to be whiter-than-white. Not making life a nightmare for your developers like this is pretty much step 1!

  • thatmarcus

    6:45:33 AM GMT+00:00 Aug 24, 2011

    We are a company in the e-learning/internal communications business ( Most (if not all) of our applications does not work with this release ( of the Flash Player. At the moment this means 50+ active applications with as many as100.000+ users could be affected.

  • intricate.simplicity

    3:43:42 PM GMT+00:00 Aug 23, 2011

    Broke my client's entire site. Had to embed all of the shared objects.

  • KlrSpz

    1:02:09 PM GMT+00:00 Aug 23, 2011

    This has brought down all of our products, without viable work arounds. As everyone mentioned, reworking assets at this point (we're talking 600+) is impossible.

  • ErnestLamoureuxInc

    11:10:28 AM GMT+00:00 Aug 23, 2011

    hundred of file to modify for all clients, 100% losing my time

  • ninapavlich

    9:46:42 AM GMT+00:00 Aug 23, 2011

    Many old, scary, hairy source files need to be re-architected.

  • lext

    3:47:32 PM GMT+00:00 Aug 22, 2011

    Older AS2 full-Flash sites are failing to load completely due to this.

  • sean_elt

    3:31:17 PM GMT+00:00 Aug 22, 2011

    This is affecting some old (but important) swfs that we're having trouble locating source for (which is a separate problem) and we'd love to see a fix.

    Thank you.

  • GlennTownsend

    5:40:48 AM GMT+00:00 Aug 22, 2011

    I cannot believe the is still being distributed knowing that this is so serious.

    Why wasn't a rollback issued as a .6 at the very least as soon as you knew this was so serious?

    This is a very LARGE nail in the coffin of Flash where developers like me who were on the fence regarding ditching and moving on to full time HTML5 development.

  • Adam Ashby

    8:49:19 AM GMT+00:00 Aug 19, 2011

    We've had a problem with AS2 files using a Shared Object Library not working since this release. The only quick solution we could come up with was to flatten all SOL items, as we had paying customers calling up complaining they couldn't use the site. Oh, what great fun its been opening, fixing and republishing 50+ fla's. URGENT! bug needs to be fixed ASAP.

  • schmidka

    11:42:43 AM GMT+00:00 Aug 18, 2011

    My company uses Flash for handling conference registrations, and this issue has forced us to reengineer a lot of our code, wasting our time and our clients' time (since no one can register for their events until a workaround can be implemented). I am disappointed that this issue has not yet been resolved, and am seriously questioning our use of Flash in our development.

  • Jindrich Flidr

    11:10:52 AM GMT+00:00 Aug 18, 2011

    Our eLearning courses stopped working. It is absolutely critical.

  • erichrenken

    10:25:57 AM GMT+00:00 Aug 18, 2011

    I created a bug report that's related. Yang Liu, from Adobe, replied on 8/21: "Thanks for your reporting. It is a known issue with Flash Player and it is duplicated with
    We are working on that bug as a top priority right now and we will have a hot fix for it. Please track the issue there. Thanks!"

  • caroil

    9:13:45 AM GMT+00:00 Aug 18, 2011

    This bug/new Flash Player has rendered parts of our software, with a user count of 36 millions, unusable. This is beyond showstopping for our company; it has a direct impact to our revenue and our reputation is damaged along with Adobe's.

  • craigdavidsmith

    8:00:27 AM GMT+00:00 Aug 18, 2011

    People who upgrade to this version of Flash can't use our LMS! Urgent!!!

  • PMaguidhir

    7:20:28 AM GMT+00:00 Aug 18, 2011

    Huge problem that has rendered many of our online training products useless.
    We run training for 52,000 employees worldwide, and have a customer base of over 500,000.
    This is threatening a serious level of revenue and we simply cannot ask customers to install a BETA version of Flash 11 as a workaround!

  • nicemandan111

    7:05:19 AM GMT+00:00 Aug 18, 2011

    This bug rendered most of our legacy games (published in Flash 6/AS1) useless. Although they were old they were still making money on a daily basis. Releasing a bug of this magnitude plays directly into the hands of Steve Jobs et al, and leaves company executives thinking "why are we using Flash again?". It's that serious.

  • JDslk

    6:50:53 AM GMT+00:00 Aug 18, 2011

    This bug has hit hard as others have stated. We have used flash as a very reliable platform and now we have thousands of courses which are being taken by students impacted by this bug.

    Please fix or at least communicate what is happening, so decisions can be made.

  • issr

    6:49:47 AM GMT+00:00 Aug 18, 2011

    Extremely Important.

    I work for a mortgage credit company and our homepage is built entirely in Flash and we have several calculation modules which are built in Flex (thus running in Flash) and none of these are currently available to our clients due to this bug.

    I highly recommend Adobe to stop distributing version in order to minimize the impact of this bug.

  • Jennifer H

    3:59:49 PM GMT+00:00 Aug 17, 2011

    As others have mentioned, this bug is critical to our business. We have hundreds of clients using thousands of individual clips that are affected. The task to work around this issue is enormous.

    I wrote up and submitted a very detailed bug but it has been swallowed by the system.

    For us the issue is on every Windows platform, across all browsers. In a swf that uses a shared library, if the code to move along the timeline is either attached to a button or on the timeline itself, it will crash if it jumps to a section of timeline that contains a shared movieclip that has not been encountered yet. It will also crash if attempting to move backwards along the timeline.

    To work around the issue, you must either cut the linkage to the shared library or recode your interactions to use external functions.

    Please help!

  • ckmmowen

    2:40:05 PM GMT+00:00 Aug 17, 2011

    This is a very serious problem for our CRM application as well. I have been able to fix the problem by using the Flash 11 Beta download, but do not beleive that is a good response to our user community. It is extremely important to get a fix for, or to get a gold release date for Flash 11

  • Bob-hekek

    10:41:12 AM GMT+00:00 Aug 17, 2011

    This is a huge problem for my company, we need 183.5 to be stopped everyday we are getting more calls

  • Iamspeeddevil73

    3:57:29 AM GMT+00:00 Aug 17, 2011

    A fix for this bug needs to be released ASAP. Thousands of eLearning modules created with our authoring tool since 2004 and published by our clients to both LMS systems and web servers now won’t start because of this bug. We are helpless; even if we were able to implement a work-around in our product we will not be able to update the published content. Asking our clients to republish everything is not an attractive option. Hoping for some feedback soon from Adobe on this because fixed in version is not cutting it.

  • aliciacibal

    1:57:55 AM GMT+00:00 Aug 17, 2011

    Doing some tests I found that what does not work properly is the gotoAndPlay() function in the timeline with reference to any previous or subsequent frame. The only thing that works is gotoAndPlay(1). In other action, gotoAndPlay("begin") or gotoAndPlay(4) does not work. Any solution to this problem? Our website is based entirely in Flash and change hundreds of files not think it's a quick fix. We need an urgent solution because we have thousands of paying customers who visit our site daily.

  • Javier Y

    11:23:21 PM GMT+00:00 Aug 16, 2011

    We develop educational games. We have hundreds of files affected by this bug. We have thousands of paying customers but we can not serve. The situation is untenable, our business will be in danger if Adobe does not fix the bug immediately. ***This bug is catastrophic***


    11:20:04 AM GMT+00:00 Aug 16, 2011

    This bug makes our product unusable. We have many thousand users using our system (which is a financial system handling several hundred million pounds of orders each year), which uses flash as the UI.

    We do not use a pre-loader, we do however use a shared library and gotoAndPlay/Stop and this is the issue we experience with the screen going black and "Movie not loaded" displayed in the context menu.

    11 Beta 2 does resolve the problem for us, however this fix needs to be released in the very near future as we cannot tell our customers to upgrade to a Beta Player, nor is it realistically for them to stay on an older outdated and insecure version of the player.

  • rmeyer_tier1

    10:25:47 AM GMT+00:00 Aug 16, 2011

    I second.. third.. and fourth the other votes here. I work for a company that develops e-learning, and this bug impacts our standard course navigation - reused across dozens of clients, hundreds of courses, and thousands of learners. This is a critical issue that must be resolved before the full release of Flash Player 11.

  • LloydSmith100

    3:12:08 AM GMT+00:00 Aug 16, 2011

    We are an eLearning business serving thousands of users, all of our training material is delivered in Flash and this issue is and will continue to severely impact our users and our business, rendering out training unusable. This is therefore a CRITICAL issue.

    Providing a fix in a future release is fine as long as it is guaranteed that will be released within a small matter of days, otherwise a hotfix to version 10.3 should be released.

    The issue is not that this bug has occurred, these things do occasionally happen, but a speedy and definitive solution is essential to maintain confidence in the Flash Platform.

  • Jan Magne Sola

    2:25:42 AM GMT+00:00 Aug 16, 2011

    We need to see this properly fixed in the 10 series of the player ASAP as my company have large quantities of published files which are affected by this bug.

  • Andre.Simonsen

    2:23:11 AM GMT+00:00 Aug 16, 2011

    I also work in a large eLearning company and this bug also affects our costumers. We simply can't recommend our clients to upgrade to a beta version (v 11) of flash player. This fix must be included in the next patch of flash player.

  • SvenOve0809

    2:21:14 AM GMT+00:00 Aug 16, 2011

    EXTREMELY CRITICAL! Threatens our business and seriously makes us consider our future use of Flash as a platform! Bugs like this simply CANNOT be allowed to pass through QA!

  • Joe Paice

    4:59:24 PM GMT+00:00 Aug 15, 2011

    We have over 2000 files that are affected by this bug. All of which are being delivered to over half a million customers. This bug is a critical issue for us.

  • oooJAMESooo

    8:35:03 AM GMT+00:00 Aug 15, 2011

    I work for Pearson, one of the largest eLearning companies in the world and we deliver millions of tests every year with Flash. We are seeing this issue when loading static swf files into sub apps.

  • espresso-matt

    12:40:38 AM GMT+00:00 Aug 12, 2011

    We have encountered the same issue on our projects, and it's impacting our customers as well.

  • diogoreus

    12:19:28 PM GMT+00:00 Aug 11, 2011

    I work at Mobiliza, a E-Learning office in Brazil. And all our courses with shared library are currently not working. Some of our clients are Volkswagen, Senac, Perdigão and so on.

    We are looking forward your answer.

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