Login for more options
[Platform_Mac]The Flash Player settings dialog is not clickable in Mac 10.7 - Lion(mac7,1/imac8,1 only)
Problem: The Flash Player settings dialog is not clickable in Mac 10.7 - Lion
Note: associated JIRA report : http://bugs.adobe.com/jira/browse/FP-7474 , which gains 37 votes in 2 weeks. (updated by phuang 7/27)
Plug-in version 10.3.183.5 is installed.
1. Launch a browser and navigate to Flash content
2. Right click on Flash content area and select "Settings"
3. Verify the behavior by clicking on the dialog box that was just opened
User is not able to click on flash player dialog.
The user should be able to click on the dialog properly
The following work around does not work!
Using the Tab key, the user can change focus to the "Close" button and dismiss the dialog with the space bar key. Many of these options can also be found in Flash's native control panel, located in System Preferences.
1, For issues related to Video/Audio/Rendering, please upload your system info file.
2, It will be always helpful if you can provide code snippet that can reproduce the issue.
|Platform(s)||Mac 10.7 64-bit|
|Found In Build||10.3.183.5|
|Fixed In Build|
11:14:26 AM GMT+00:00 Mar 21, 2013
184069725 - Customer reported for the same issue.
2:18:55 PM GMT+00:00 Feb 7, 2013
Experiencing this with NVIDIA cards and Mountain Lion
9:02:26 PM GMT+00:00 Dec 19, 2012
I have the same problem with my MacBook Pro and my imac. I have tried the workaround & that does not work either. The only way to get off the page is to close it down. I wish you guys would fix this already, I have been suffering for over 2 years already. There are program I need & cannot use..
7:55:23 AM GMT+00:00 Aug 20, 2012
Reproduced on new retina macbook pro, chrome/firefox/safari. This definitely has my vote to be fixed.
2:42:41 PM GMT+00:00 Aug 18, 2012
Reproduced on a Mac in Chrome 21.0.1180.79 on Snow Leopard 10.6.8. I was able to click on the dialog in Firefox.
3:18:32 AM GMT+00:00 Aug 15, 2012
Users can't interact with Security Settings panel in Flash Player (can't click on UI elements)
Users can't use any camera/mic applicaitons.
4:22:37 AM GMT+00:00 May 17, 2012
This makes a application I use unable to work.
10:30:05 AM GMT+00:00 May 14, 2012
OH COME ON! EITHER FIX IT OR PROVIDE A WORKAROUND (Like specifying those settings under the system panel, including audio and video!)
4:06:36 AM GMT+00:00 Apr 22, 2012
I absolutely found no way to dismiss this dialog so I can't watch any Flash videos on a lot of web sites. I removed all the preferences for local website memory when trying to fix this issue, and now the dialog pops up on every YouTube video, for example.
I can't dismiss the dialog with the keyboard, either. This is a bad joke.
iMac7,1, Mac OS X 10.7.3
8:54:07 AM GMT+00:00 Apr 1, 2012
Unbelievable that this hasn't been fixed yet. Can't imagine that this is that difficult.
(Flash 11,2,202,228, OSX Lion 10.7.3, Chrome 18.0.1025.142, iMac8,1, ATI Radeon HD 2600 Pro 256 MB)
12:21:32 PM GMT+00:00 Mar 23, 2012
Some Lion users are still reporting the problem. Major issue to access webcam.
3:49:56 PM GMT+00:00 Feb 20, 2012
Yes, pleeeeease fix this.
I have multiple importnat websites, that provide crucial information in a flash presentation and I cannot watch this as I get conatctantly the request for allowing Flash Player to use more memory.
I have even entered the website in the "Allow" list, but it still asks for permission and I cannot click the button...
11:46:35 AM GMT+00:00 Feb 19, 2012
This is a problem on my machine too, iMac 7,1
4:25:48 AM GMT+00:00 Feb 18, 2012
What's the purpose of providing dialogs if you can't use them.
1:20:43 PM GMT+00:00 Jan 24, 2012
This bug makes Flash Player unusable for a number of websites.
6:59:39 PM GMT+00:00 Jan 19, 2012
Can't believe this is still broken in 11.2 beta. Please fix!
9:34:06 AM GMT+00:00 Jan 8, 2012
Not being able to click away pop-up boxes or change some settings may make me disable flash altogether as it now is too much a hassle to get rid of pop-up boxes.
iMac7,1; ATI,RadeonHD2600; OS X 10.7.2
4:05:10 PM GMT+00:00 Oct 26, 2011
Not just on 10.7 but also on 10.6.8 with a GeForce 8600M GT
This is a really serious problem and Adobe needs to step up to the plate to solve this.
3:08:47 PM GMT+00:00 Sep 2, 2011
High priority Muse issue. This is a huge customer install experience headache and release engineering time sink for the Muse team. We need to create a separate installation package that our installer badge uses in the case of 10.7 + old version of AIR because we can't reliably detect which machines this will occur on. It's a very painful exception to our use of the AIR installer badge.
8:19:03 PM GMT+00:00 Aug 31, 2011
Please please please fix this! Priority should be given because there is no workaround (to make a setting like camera choice) (except to get a new Mac.)
9:27:20 PM GMT+00:00 Aug 27, 2011
Unable to access webcams via flash