Adobe Flash Player 10.3  -  Bug 2942091

Created on Saturday, August 13, 2011

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Title

[Platform_Mac]The Flash Player settings dialog is not clickable in Mac 10.7 - Lion(mac7,1/imac8,1 only)

Description

Problem: The Flash Player settings dialog is not clickable in Mac 10.7 - Lion

Note: associated JIRA report : http://bugs.adobe.com/jira/browse/FP-7474 , which gains 37 votes in 2 weeks. (updated by phuang 7/27)

Plug-in version 10.3.183.5 is installed.

Method:
1. Launch a browser and navigate to Flash content
2. Right click on Flash content area and select "Settings"
3. Verify the behavior by clicking on the dialog box that was just opened

Result:
User is not able to click on flash player dialog.

Expected:
The user should be able to click on the dialog properly

Workaround:
The following work around does not work!

Using the Tab key, the user can change focus to the "Close" button and dismiss the dialog with the space bar key. Many of these options can also be found in Flash's native control panel, located in System Preferences.
..

Test Configuration

1, For issues related to Video/Audio/Rendering, please upload your system info file.
http://kb2.adobe.com/cps/839/cpsid_83952.html

2, It will be always helpful if you can provide code snippet that can reproduce the issue.

App Language(s) ALL
OS Language(s) English
Platform(s) Mac 10.7 64-bit
Browser(s) Firefox All

Notes (29)

  • DEVENDRA KUMAR

    11:13:45 AM GMT+00:00 Mar 21, 2013

    CRM#184069725 - Got a customer for the same issue

  • randygland25

    9:42:50 AM GMT+00:00 Mar 13, 2013

    They said they were gonna fix this asap in 2011.. IT's 2013 Adobe, and you still fail to fix this issue. Come on ffs.

  • david_poikos

    8:35:11 AM GMT+00:00 Oct 25, 2012

    More details:

    The mouse-over effects are also intermittent in the same way (i.e. when the mouse over effect works, clicking will also work). This shows that it is time-based, rather than anything to do with the number of clicks. The mouse-over effects will sometimes appear after a short delay, but sometimes this will not happen at all unless the mouse moves. With constant mouse movement, this seems to cycle between working and not working with varying time delays. Specifically, by moving between the display/microphone tabs without trying to press either, and just looking for the mouse-over effect, the effect will trigger as normal for a brief time (variations of 0.1-1 seconds?), then fail for a time (seems longer, maybe 1-2 seconds), then work again.

    The symptoms are identical when using a very simple USB mouse (Dell-brand, 2-button with scroll wheel, no special features)

    My testing environment is a swf compiled using mxmlc (the content and size do not seem to make a difference. The fps is 12, which might matter). It is running standalone in Google Chrome 22.0.1229.94 (no HTML page, although the same issue exists when in a HTML page). Browser size makes no difference that I've found.

    On the trackpad I have tap-to-click enabled, and two-finger right-click.

    I can't think of anything else that might be relevant.

  • david_poikos

    8:06:57 AM GMT+00:00 Oct 25, 2012

    Similar if not same issue on MacBookPro8,2. All components in the settings box, as well as buttons in the allow webcam box (my particular issue) are non-responsive. However they will eventually work after being clicked many (many many) times. The mouse does not need to move - clicking the same point repeatedly works. Usually takes 2-3 seconds of continuous clicking, but can work at any point, including the first try.

    Flash version is 11,4,402,287. Intel graphics card is being used until the video appears, then it switches to the ATI (AMD) card.
    OS is OSX 10.7.5 (Lion not Mountain Lion)

    I guess this is such an issue because of some kind of anti-automated-clicking protection? I don't see why the graphics card matters for that though. As far as other hardware, I've only tested with a multi-touch touchpad. I'll try plugging a mouse in and see if it makes any difference.

    As an aside; it would be very nice if the buttons could be made bigger when the player size is big enough. That can't be any kind of security risk, and would make the end-users happier (single biggest request so far).

  • nebbb

    6:33:20 AM GMT+00:00 Aug 20, 2012

    Same issues for:
    Mac OSX 10.6.8
    Chrome 21.0.1180.75
    Flash 11.3.300.268

  • ekrubnivek

    2:48:47 PM GMT+00:00 Aug 18, 2012

    Is there any possible workaround to this issue? What is the fix that is being discussed with apple?

  • Nicolas Siver

    3:18:08 AM GMT+00:00 Aug 15, 2012

    Mountain Lion 10.7.4
    FP: 11.3.300.271
    Safari 6.0 build 7536.25
    Firefox 14.0.1

    Users can't interact with Security Settings panel in Flash Player (can't click on UI elements)
    Users can't use any camera/mic applicaitons.

  • mares.john

    7:43:55 PM GMT+00:00 Jun 25, 2012

    Are you every going to fix this? Will it be solved in Mountain Lion?

  • richard-parker

    10:09:40 AM GMT+00:00 Apr 6, 2012

    Flash settings are still not responding to clicks for me in Lion.

    Version information: Mac OS X 10.7.3, Flash 11.2.208.228, Safari 5.1.5, MacPro3,1 and ATI Radeon HD 2600 XT 256 MB.

  • nebbb

    12:22:32 PM GMT+00:00 Mar 23, 2012

    User unable to click "Accept" to record a video here: http://nimbb.com/Video/Record.aspx

    Mac: OSX 10.7 Lion Chrome: 17.0.963.83 Flash: 11.1.102.63

    Why is this still an issue, I thought the bug was fixed: https://bugbase.adobe.com/index.cfm?event=bug&id=2918693

  • dascope

    8:33:55 AM GMT+00:00 Mar 7, 2012

    http://cl.ly/1P0Q1b220h0v1i3m261P
    iMac 24-inch Mid 2007
    ATI Radeon HD 2600 Pro 256 MB graphics
    Software Mac OS X Lion 10.7.3 (11D50)
    Flash player version 11,1,102,62 installed

    I cannot enable my webcam. Please fix.

  • dirk.beichert

    3:52:30 PM GMT+00:00 Feb 20, 2012

    Mac OS 10.7.3 64 bit
    Safari 5.1.3
    Google Chrome 17.0.963.56

  • Sascha Jüngling

    4:24:07 AM GMT+00:00 Feb 18, 2012

    I can actually reproduce this on Linux (Arch Linux).

    $ uname -a
    Linux thunder 3.2.6-2-ARCH #1 SMP PREEMPT Thu Feb 16 10:10:02 CET 2012 x86_64 Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz GenuineIntel GNU/Linux

    $ pacman -Q nvidia
    nvidia 295.20-1

    $ pacman -Q chromium
    chromium 17.0.963.56-1

    $ pacman -Q flashplugin
    flashplugin 11.1.102.62-1

    How to reproduce:
    Surf to flash content (e.g. youtube)
    Right click, select "Settings..."
    Try to use the dialog via mouse; won't work.

  • richard-parker

    2:28:01 PM GMT+00:00 Feb 12, 2012

    This is still happening in Mac OS X Lion, Safari 5.1.3, on my Mac Pro (Early 2008), despite bug #2918693 being closed.

    Model Name: Mac Pro
    Model Identifier: MacPro3,1
    Processor Name: Quad-Core Intel Xeon
    Processor Speed: 2.8 GHz
    Number of Processors: 2
    Total Number of Cores: 8
    L2 Cache (per Processor): 12 MB
    Memory: 6 GB

    ATI Radeon HD 2600 XT:

    Chipset Model: ATI Radeon HD 2600
    Type: GPU
    Bus: PCIe
    Slot: Slot-1
    PCIe Lane Width: x16
    VRAM (Total): 256 MB
    Vendor: ATI (0x1002)
    Device ID: 0x9588
    Revision ID: 0x0000
    ROM Revision: 113-B1480A-252
    EFI Driver Version: 01.00.252


  • joecity2

    9:24:31 PM GMT+00:00 Jan 16, 2012

    please fix, this is so annoying for months now i have not been able to video chat on certain websites, PLEASE FIX ADOBE WHATS GOING ON??

  • Qingyan Zhu

    8:57:47 PM GMT+00:00 Jan 4, 2012

    All, thanks for your comments and list your detailed machine config. We really considered this is a highly impacted issue for the iMac 7,1&iMac 8,1 users. We are cooperating with ATI and apple to fix the issue now, thanks all for your patience.

  • thebanx901

    4:29:19 PM GMT+00:00 Jan 4, 2012

    I have a 2007 iMac with the ATI Radeon HD 2600 Pro 256 MB graphics card.
    The unclickable dialogue box is an absolute nightmare for me as i can no longer watch youtube or similar with any functionality (skipping forward, altering volume, full screen etc).
    Please can you fix this bug. I have tried the 11.1.102.55 and 10.3.183.5 versions of flash player to no avail. There is no workaround that i can see; i have tried manually adding the relevant websites in system preferences to no avail.
    I understand you and apple have "history". Please play nicely so that the end users do not suffer. Thank you.

  • malbela

    10:59:35 PM GMT+00:00 Dec 17, 2011

    iMac 7,1 (Mid 2007)
    Processor 2 GHz Intel Core 2 Duo
    Memory 3 GB 667 MHz DDR2 SDRAM
    Graphics ATI Radeon HD 2400 XT 128 MB
    Software Mac OS X Lion 10.7.2 (11C74)

    I've upgraded to version 11,1,102,55, which of course does NOT fix the problem.

    Same issue in Chrome, Firefox, & Safari. Can use the work arounds (giving permission in Global Settings to prevent the dialog), but on some sites (Sprawl2.com for instance) they expect you to get this dialog. Bypassing the dialog prevents the site from working.

    While Adobe does not consider this a priority because it "only impact these two kinds of machines(imac7,1/imac8,1)", it colors my perception of the company in a very negative fashion.

    Spending money to get a new machine to make a free piece of software work? No thanks.

  • zombooty

    2:14:12 AM GMT+00:00 Nov 17, 2011

    Hi I have an imac 7,1 with the same issue running flash player
    Processor 2 GHz Intel Core 2 Duo
    Memory 3 GB 667 MHz DDR2 SDRAM
    Graphics ATI Radeon HD 2400 XT 128 MB
    Software Mac OS X Lion 10.7.2 (11C74)
    Have tried all the workarounds and still no joy. Can I get a time frame on on a fix?

  • Qingyan Zhu

    9:52:22 PM GMT+00:00 Nov 6, 2011

    We are sorry that you are still running into the issue. As you know the issue is only occurred on some iMacs, and we are trying our best to work with Apple to provide the fix as soon as possbile. Thanks a lot for your support and patience.

  • saintpascal

    9:29:21 PM GMT+00:00 Nov 6, 2011

    This problem hasn't be resolved yet?!?
    I upgrated recently my Flash player to the 11.0.1.152 version and i'm still stuck with the frozen flash player panel.

    I used a iMac7,1 with a ATI Radeon HD 2600 Pro 256 MB.

    So, when this issue will be fixed Adobe?

  • mike.fillman

    11:02:16 AM GMT+00:00 Sep 29, 2011

    This is still a problem and there is no workaround! Running Mac OS X 10.7.1 with ATI Radeon HD 2600 graphics. All browsers in both 10.3.1.183 and 11.0.1.98. I have looked everywhere for a fix, but there does not seem to be one.

  • Qingyan Zhu

    8:00:11 PM GMT+00:00 Aug 28, 2011

    Thanks for letting us know the reproducible machines.

    Unfortunatley the issue will not fixed in the near future release due to low priority--only impact these two kinds of machines(imac7,1/imac8,1). And also we need cooperate with apple closely to solve the issue. If the bug impact you and your business, please leave vote notes then we could reconsier it later.

  • LexaGrey

    9:33:38 PM GMT+00:00 Aug 27, 2011

    I see the issue on an iMac7,1 in OS X 10.7.1 in Safari, Firefox and Chrome in both 10.3.183.5 and 11.0.1.98

    http://pixlr.com/o-matic/
    clicking webcam

  • kaspeslagh

    8:02:59 AM GMT+00:00 Aug 25, 2011

    I'm glad you were able to reproduce this. FYI, I moved the external Lion drive to my MacBook Pro and it did not reproduce there. So somehow this has to do with the hardware.
    Graphics card? Number of cores? Input devices (multi-touch vs. not?) The suspense is killing me! Hope you can solve this soon as the customers think it's our fault.

  • Qingyan Zhu

    6:38:44 PM GMT+00:00 Aug 17, 2011

    @kaspeslagh, thanks for your update. the bug reproducible on imac8,1, but failed to reproduce on imac10,1, and imac11,2. The flash player team is investigating the issue now.

  • kaspeslagh

    9:06:50 AM GMT+00:00 Aug 17, 2011

    Seeing the same problem on completely FRESH install of Lion on a clean disk. 2007 iMac.

  • kaspeslagh

    8:38:14 AM GMT+00:00 Aug 15, 2011

    I'm seeing the same issue as previous bug. I am able to tab to the close box just like before. Same problem exists in any flash applet, in Safari and Firefox. 10.3.183.5 is definitely installed.

    I will attach my iMac's system profile.

  • Qingyan Zhu

    9:45:04 PM GMT+00:00 Aug 14, 2011

    Thanks for reporting. The bug failed to reproduce on imac11,2 + OS X 10.7 + flash player 10.3.185.3 + URL http://www.youtube.com/watch?v=qlv5k2SsTm4&feature=newsweather

    detailed system info please refe to the attachment -- Unreproducible_imac.spx

    Could you please list your test URL and detailed system info? Then flash player team could look into it, thanks.

Duplicate ID
Reported By enstadae

Status

State Closed
Status Withdrawn
Reason

Importance

Priority 3-High
Frequency Most users will encounter
Failure Type Non Functioning
Product Area Video

Build

Found In Build 10.3.183.5
Fixed In Build

Votes (21)

  • DEVENDRA KUMAR

    11:14:26 AM GMT+00:00 Mar 21, 2013

    184069725 - Customer reported for the same issue.

  • kmacinni8

    2:18:55 PM GMT+00:00 Feb 7, 2013

    Experiencing this with NVIDIA cards and Mountain Lion

  • hankyc914

    9:02:26 PM GMT+00:00 Dec 19, 2012

    I have the same problem with my MacBook Pro and my imac. I have tried the workaround & that does not work either. The only way to get off the page is to close it down. I wish you guys would fix this already, I have been suffering for over 2 years already. There are program I need & cannot use..

  • Joedoku

    7:55:23 AM GMT+00:00 Aug 20, 2012

    Reproduced on new retina macbook pro, chrome/firefox/safari. This definitely has my vote to be fixed.

  • ekrubnivek

    2:42:41 PM GMT+00:00 Aug 18, 2012

    Reproduced on a Mac in Chrome 21.0.1180.79 on Snow Leopard 10.6.8. I was able to click on the dialog in Firefox.

  • Nicolas Siver

    3:18:32 AM GMT+00:00 Aug 15, 2012

    Users can't interact with Security Settings panel in Flash Player (can't click on UI elements)
    Users can't use any camera/mic applicaitons.

  • HidKn

    4:22:37 AM GMT+00:00 May 17, 2012

    This makes a application I use unable to work.

  • chiccorosso

    10:30:05 AM GMT+00:00 May 14, 2012

    OH COME ON! EITHER FIX IT OR PROVIDE A WORKAROUND (Like specifying those settings under the system panel, including audio and video!)

  • dghtzz

    4:06:36 AM GMT+00:00 Apr 22, 2012

    I absolutely found no way to dismiss this dialog so I can't watch any Flash videos on a lot of web sites. I removed all the preferences for local website memory when trying to fix this issue, and now the dialog pops up on every YouTube video, for example.
    I can't dismiss the dialog with the keyboard, either. This is a bad joke.

    iMac7,1, Mac OS X 10.7.3

  • easymeef

    8:54:07 AM GMT+00:00 Apr 1, 2012

    Unbelievable that this hasn't been fixed yet. Can't imagine that this is that difficult.
    (Flash 11,2,202,228, OSX Lion 10.7.3, Chrome 18.0.1025.142, iMac8,1, ATI Radeon HD 2600 Pro 256 MB)

  • nebbb

    12:21:32 PM GMT+00:00 Mar 23, 2012

    Some Lion users are still reporting the problem. Major issue to access webcam.

  • dirk.beichert

    3:49:56 PM GMT+00:00 Feb 20, 2012

    Yes, pleeeeease fix this.

    I have multiple importnat websites, that provide crucial information in a flash presentation and I cannot watch this as I get conatctantly the request for allowing Flash Player to use more memory.

    I have even entered the website in the "Allow" list, but it still asks for permission and I cannot click the button...

  • lakospeter

    11:46:35 AM GMT+00:00 Feb 19, 2012

    This is a problem on my machine too, iMac 7,1

  • Sascha Jüngling

    4:25:48 AM GMT+00:00 Feb 18, 2012

    What's the purpose of providing dialogs if you can't use them.

  • mares.john

    1:20:43 PM GMT+00:00 Jan 24, 2012

    This bug makes Flash Player unusable for a number of websites.

  • Chris Nuccitelli

    6:59:39 PM GMT+00:00 Jan 19, 2012

    Can't believe this is still broken in 11.2 beta. Please fix!

  • lieverse

    9:34:06 AM GMT+00:00 Jan 8, 2012

    Not being able to click away pop-up boxes or change some settings may make me disable flash altogether as it now is too much a hassle to get rid of pop-up boxes.
    iMac7,1; ATI,RadeonHD2600; OS X 10.7.2

  • Graeme Bull

    4:05:10 PM GMT+00:00 Oct 26, 2011

    Not just on 10.7 but also on 10.6.8 with a GeForce 8600M GT

    This is a really serious problem and Adobe needs to step up to the plate to solve this.

  • Brian Thomas

    3:08:47 PM GMT+00:00 Sep 2, 2011

    High priority Muse issue. This is a huge customer install experience headache and release engineering time sink for the Muse team. We need to create a separate installation package that our installer badge uses in the case of 10.7 + old version of AIR because we can't reliably detect which machines this will occur on. It's a very painful exception to our use of the AIR installer badge.

  • kaspeslagh

    8:19:03 PM GMT+00:00 Aug 31, 2011

    Please please please fix this! Priority should be given because there is no workaround (to make a setting like camera choice) (except to get a new Mac.)

  • LexaGrey

    9:27:20 PM GMT+00:00 Aug 27, 2011

    Unable to access webcams via flash

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