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Adobe Flash Player 11.2  -  Bug 3109467

Created on Wednesday, February 8, 2012

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[Platform_Linux]White people are turned into smurfs on youtube


Problem Description:
As of beta 4 for flash 11.2 people on youtube look blue
Steps to Reproduce:
install flash 11.2 and go to youtube and play some videos eg:
Actual Result:
regular people are blue like smurf
Expected Result:
regular people should not look like smurf
Any Workarounds:
use flash 11.1 or open the video in a native movie player via command line

Test Configuration

*********INFO BOARD*********
If bug is set as ToTrack or Closed as Defer, it means we have reproduced the problem, but unfortunately, it does not get high enough priority to address in our current release. We track follow up messages and votes info for each bug. Please help us to vote the bug if you run into the same issue, let us know the impact for your development and business. Thank you.
1, For issues related to Video/Audio/Rendering, please upload your system info file.
2, It will be always helpful if you can provide code snippet that repro the issue.

~$ cat /etc/adobe/mms.cfg

if i enable hardware acceleration videos will not play

Flash Player version: LNX 11,2,202,197 64bit
Debug Player: No

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:10.0) Gecko/20100101 Firefox/10.0

Browser Version: 5.0 (X11)

Browser Name: Netscape

App Language(s) English
OS Language(s) English
Platform(s) Linux
Browser(s) Firefox All

Notes (21)


    9:52:45 AM GMT+00:00 Nov 26, 2012

    Solved: The problem is the flashplugin-installer.
    from (synaptic package manager (not installed by default in 12.04)) and probably ubuntu software center. Enter search term (adobe flash) Install adobe-flashplayer (version This will uninstall flashplugin-installer and you will leave Smurfville. You will now enjoy beautiful flash videos. You're Welcome!

  • Zhe Wang

    9:36:29 PM GMT+00:00 Nov 5, 2012


  • Sword Dragon

    7:27:31 PM GMT+00:00 Mar 31, 2012

    Very interesting is the answer in your ticket:

    > Hi,
    > Thank you for your report to Adobe.
    > Unfortunately we do not support Fedora Linux anymore post 11.2
    > FYI
    > Thanks,
    > Yuzhong

    His answer goes beside the point because you asked for support for version 11.2 and not a higher version (and isn't version 11.2 still maintained for 5 more years?).
    This ticket is withdrawn too but the bug still exists. What does the reason "FeatureRemoved " exactly mean?
    There is nothing removed which solved the problem. Maybe someone can explain it me.

  • Artem S. Tashkinov

    7:34:31 AM GMT+00:00 Mar 30, 2012

    Recently I've filed the same bug report: bug 3153990

  • Sword Dragon

    6:55:49 AM GMT+00:00 Mar 29, 2012

    > Same bug as reported at #3097844 and #3077076 and reproducable by several customers. Just wondering Adobe cannot reproduce this issue.

    The complete hardware accelaration is not well working on Linux. Since it exists videos are freezing often and tend to crash much more. The video is even visible through other applications (for example htop in a terminal).
    In all earlier versions there was a bug that the video output (but not the sound) was frozen on fast-forward. This bug seems to be fixed with this release but we got now this color problem.
    I don't know if Adobe isn't able to fix these problems or just don't want to fix these problems (maybe a sort of unofficial support dropping now).

  • sammakkokusti

    6:42:34 AM GMT+00:00 Mar 29, 2012

    It's actually bug in vdpau?

  • vs277

    1:12:58 AM GMT+00:00 Mar 29, 2012

    I have installed the latest update ( or of adobe-flashplugin and found that video colors are not natural but give kind of invese color shift, e.g. faces (in youtube videos) become blue. My computer has Ubuntu 11.04 Natty 32-bit OS with 2.6.38-13-generic-pae kernel, and Nvidia GeForce GT420 video card. I have solved the problem by reverting to previous plugin version ( or The previous plugin version you can find in /var/cache/apt/archives directory.

  • pqwoerituytrueiwoq

    10:46:44 AM GMT+00:00 Feb 24, 2012

    i believe adobe said 11.2 will be the last version to support Linux and it will get security update for the next 5 years

  • Jingbin Wang

    5:15:38 PM GMT+00:00 Feb 23, 2012

    Hi swbfan, thanks for your support Adobe Flash and report this issue. But we do not support Linux anymore post 11.2

  • swbfan

    12:42:00 AM GMT+00:00 Feb 14, 2012

    Yeah, it's really easy:
    Hardware rendering without hardware decode -> color fail
    Software rendering -> works

    And hardware decode is unstable and not supported as Mr. Bing wroted to me.

  • pqwoerituytrueiwoq

    12:26:12 PM GMT+00:00 Feb 13, 2012

    i was able to confirm that the color is correct if i un-check hardware acceleration in the setting in flash with EnableLinuxHWVideoDecode=0
    here i was thinking that box did nothing on linux...

    works: unchecked + EnableLinuxHWVideoDecode=0
    color fail: checked + EnableLinuxHWVideoDecode=0
    unstable: checked + EnableLinuxHWVideoDecode=1
    unstable: unchecked + EnableLinuxHWVideoDecode=1

  • pqwoerituytrueiwoq

    9:21:02 AM GMT+00:00 Feb 13, 2012

    also if hardware decode is enabled sites like cbs/hulu crash so it is not a viable solution

  • pqwoerituytrueiwoq

    8:53:37 AM GMT+00:00 Feb 13, 2012

    if hardware decode is enabled and i switch to full screen, if it changes the playback resolution it just freezes and flash has to be killed

  • pqwoerituytrueiwoq

    8:47:16 AM GMT+00:00 Feb 13, 2012

    I just looked at those other bugs and i can confirm that
    does fix it in mmc.cfg
    but this workaround proves it is a software issue in adobe flash (given we already knew it was)

    last time i tried to play youtube with that set like that it just froze and did nothing i have even had it freeze my entire system lets see how it goes...

  • pqwoerituytrueiwoq

    8:23:52 AM GMT+00:00 Feb 13, 2012

    maybe it matters what plug (VGA/DVI/HDMI) you use on your gpu
    I am using DVI on 2/3 systems and the other is a laptop as for what interface it uses idk

    my laptop is a cq60-215dx maybe they can get one of those

  • swbfan

    11:23:16 PM GMT+00:00 Feb 12, 2012

    Same bug as reported at #3097844 and #3077076 and reproducable by several customers. Just wondering Adobe cannot reproduce this issue.

    Ubuntu 11.04 32-bit + Firefox 10 + 295.17 nVidia driver

  • pqwoerituytrueiwoq

    4:04:06 PM GMT+00:00 Feb 10, 2012

    I attached a script to help you get your system set up right for testing
    run it with sh in a terminal

  • pqwoerituytrueiwoq

    8:30:43 AM GMT+00:00 Feb 10, 2012

    What the I have been able to reproduce this on 3 systems have and have failed to reproduce on 0 systems

    GPU: Nvidia (driver 290.10)
    OS: Ubuntu 10.04.3 / Linux Mint 11
    Mozilla/5.0 (X11; Linux x86_64; rv:10.0) Gecko/20100101 Firefox/10.0
    Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.46 Safari/535.11

    my GPU info is attached to the bug report

    flash 11,2,202,197 is installed via repositories and 11.2 is installed via the ~./.mozila/plugins folder

    | Hello pqwoerituytrueiwoq
    | Thanks for reporting the issue to Adobe. Unfortunately, we were unable to
    | reproduce this issue with Ubuntu 11.4 + Firefox.
    | If you can provide the details for your OS version, OS type, browser version and
    | Flash Player version, it will help me to reproduce such issue.
    | Thanks

  • pqwoerituytrueiwoq

    11:17:30 AM GMT+00:00 Feb 9, 2012

    It actually seems like the colors blue and red are being swapped with each other
    a red led looks blue and a blue screen looks red

  • pqwoerituytrueiwoq

    6:17:55 PM GMT+00:00 Feb 8, 2012

    now that i submitted the content i can attach another file and have done so

  • pqwoerituytrueiwoq

    6:16:58 PM GMT+00:00 Feb 8, 2012

    can only attach one file here

Duplicate ID
Reported By pqwoerituytrueiwoq


State Closed
Status Withdrawn
Reason FeatureRemoved


Priority 3-High
Frequency All users will encounter
Failure Type Incorrectly Functioning
Product Area Video


Found In Build
Fixed In Build

Votes (2)

  • a_catalin

    11:35:31 PM GMT+00:00 Feb 20, 2013

    I have this bug on my computer for weeks (Opera and Firefox).
    Video card: Nvidia GeForce 8800GT, 304.64 driver installed
    OS: Fedora 18 686
    A temporary solution was to disable hardware acceleration. But this way most
    internet games and even some (youtube) videos are slow...
    So I'm waiting for a real fix.
    But, from what I'm reading everywhere, it looks like it will never gonna be
    fixed by Adobe. Not because it can't be reproduced but because you have no
    interest in fixing it. Easy to figure out why...

  • vs277

    1:12:06 AM GMT+00:00 Mar 29, 2012

    The latest update ( makes faces in youtube turning blue.

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