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Adobe Flash Player 11.3  -  Bug 3210091

Created on Saturday, June 9, 2012

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[Platform_Windows]Flash Player 11.3.300.257 crashes Firefox 13 EXCEPTION_ACCESS_VIOLATION_EXEC


Problem Description: Fresh install v 11.3.300.257 causes browser crash (See screenshot: )

Steps to Reproduce: Install Flash 11.3.300.257

Actual Result: Browser crash

Expected Result: Ummm...NO browser crash?

Any Workarounds: None tried.

Test Configuration

My Hardware and Environment details: Gateway NV59C Notebook, Win 7 HP SP1 x64, FF 13

App Language(s) English
OS Language(s) English
Platform(s) Windows 7 SP1 64-bit
Browser(s) Firefox All

Notes (8)

  • Jeromie Clark

    4:52:42 PM GMT+00:00 Jun 15, 2012

    This issue has been resolved by the Firefox 13.0.1 release. Please download the latest Firefox version to get that fix.

  • Salvador Madayag

    1:14:39 PM GMT+00:00 Jun 12, 2012

    added STR...

  • Union_Thug

    7:28:31 AM GMT+00:00 Jun 12, 2012

    "...with the user's note, this is on mozilla's end, and has fix for this"

    Mind sharing? Just crashed again, dump attached

  • akeybl

    11:12:04 AM GMT+00:00 Jun 11, 2012

    Where can I find the info that suggests Firefox 15 and 16 are unaffected, and that there's a fix in those versions? That's not what we're seeing in our crash data.

  • Zhe Wang

    3:08:17 AM GMT+00:00 Jun 11, 2012

    I can NOT reproduce this issue on my computer with FF13.
    with the user's note, this is on mozilla's end, and has fix for this.

  • Squall_Leonhart69r

    11:00:26 PM GMT+00:00 Jun 9, 2012

    This is on mozilla's end, even though they completely blamed adobe for it during the initial testing of 11.3, it is not reproducible in 15 or 16 after the recent content and container patches.

  • Union_Thug

    5:56:30 PM GMT+00:00 Jun 9, 2012

    Reinstalled 11.3.300.257 today (6/9/12) & after initial crash, Firefox 13 appears to be OK. Attached initial crash report. (

  • Union_Thug

    7:03:14 AM GMT+00:00 Jun 9, 2012

    Plug-in container totally disabled in about:config,-- dom.ipc.plugins.enabled all set to "false" dom.ipc.plugins.timeoutSecs set to "-1"

Duplicate ID 3211153
Reported By Union_Thug


State Closed
Status Withdrawn
Reason Duplicate


Priority 4-Very High
Frequency All users will encounter
Failure Type Crash
Product Area Other


Found In Build 11.3.300.257
Fixed In Build

Votes (0)

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