Adobe Flash Player 11.3  -  Bug 3210964

Created on Monday, June 11, 2012

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Title

[Platform_Windows]No sound in Flash

Description

Problem Description: No sound on websites using Flash (e.g. YouTube, BBC). Video plays fine. Any Youtube videos coded in HTML5 play fine.

Steps to Reproduce:

Actual Result:

Expected Result:

Any Workarounds:

Test Configuration

My Hardware and Environment details: Details in Text file attached

App Language(s) English
OS Language(s) English
Platform(s) Win Vista SP2
Browser(s) Internet Explorer 9.0

Notes (40)

  • chappa-ai

    9:25:04 PM GMT+00:00 Oct 4, 2013

    Safari plugin version 11.8.800.168 has the audio screwed up. It worked fine before the alleged "update", but now audio defaults off instead of on. Very crappy update deployment.

  • Zhe Wang

    10:55:52 PM GMT+00:00 Sep 10, 2012

    I think this already fixed by 11.4. please have a try.
    if the problem still there please log a new bug in version 11.4 with detailed steps specified url .
    closing this out.
    Thanks.

  • IcyPinguin

    4:20:43 AM GMT+00:00 Aug 4, 2012

    Update: more no sound on flash... played Hitman: Sniper Challenge which seems to use flash aswell -_- the cutscenes and all that.

  • IcyPinguin

    2:41:06 AM GMT+00:00 Aug 4, 2012

    No sound in google chrome, only works on IE9 but unstable... if I mouse over the player it freezes for a few sec. If keep doing it it completely freezes the browser.

  • Alexander Elman

    5:26:03 AM GMT+00:00 Aug 3, 2012

    I use IE9 and Google Chrome. On IE9 sound work fine, on Chrome no sound.
    Win 7 64bit
    Chrome ver 21.0.1180.60
    Flash plugin 11.3.31.222

  • Zhe Wang

    2:32:59 AM GMT+00:00 Jul 17, 2012

    This has been fixed in the newest Flash player, please try it again.

  • msear

    7:18:49 PM GMT+00:00 Jun 28, 2012

    I run IE9, Firefox, Chrome and Opera. Not sure why I have to many, they all do certain things well. Anyway, Flash stopped working in all of them. HTML 5 link works fine. Sound works fine.

  • aunpocoloco

    1:51:30 PM GMT+00:00 Jun 27, 2012

    Pretty remarkable that over 2 weeks later, this bug still doesn't have a patch released to the public. This should be a sev1, priority1 bug - stop ship - that should *never* have made it out to the field. It's not like it's difficult to repro. At my job, we'd be scrambling to get a patch out immediately. I'm embarrassed for you, Adobe.

  • aunpocoloco

    1:50:18 PM GMT+00:00 Jun 27, 2012

    Pretty remarkable that over 2 weeks later, this bug still doesn't have a patch released to the public. This should be a sev1, priority1 bug - stop ship - that should *never* have made it out to the field. It's not like it's difficult to repro. At my job, we'd be scrambling to get a patch out immediately. I'm embarrassed for you, Adobe.

  • M0n0poly_Izb4d

    10:08:11 AM GMT+00:00 Jun 26, 2012

    same story using Vista 32 bit fully updated.

    Sound doesn't work in opera , firefox, chrome or ie9
    using
    activex version: 11.3.300.257 ( ie9, chrome)
    plugin version: 11.3.300.262 (FF,opera)

    changed default sound from ;
    24bit, 48000hz
    to
    24bit, 44100hz

    and I got sound on videos again.

    NOTE: FF and opera worked fine til latest update installed today ( do not know previous version but it did work ) .

    added dxdiag as M0n0poly_Izb4d_dxdiag.

    also most people only use flash for video ( I know it can do so much more my brother is a trained flash developer ) but this sort of thing makes my desire for html5 video adoption so strong. that and the endless updates. I'm sorry to moan but you've got a monopoly and there is no other option if you want video.

    PS HTML5 video works fine :0.

  • KevReedUK

    1:27:37 AM GMT+00:00 Jun 25, 2012

    Sorry for the double-post... Refreshed the browser and it re-posted!

    Also, thanks for the update. Anything else we can try to help zero in on the defective code?

  • KevReedUK

    1:25:41 AM GMT+00:00 Jun 25, 2012

    Changing the Default Format from 48000 Hz to 44100Hz as suggested below has fixed the problem for me, too.

    HOWEVER, this is a workaround, NOT a fix. Why should an end user need to modify their OS for a piece of software to work. I can understand when it's something server-side needing adjusting by an admin, but when it's a (typically non-savvy) end user having to muck about in the nuts and bolts of the OS this is a bad sign.

    As I have said for many years, for every idiot-proof system, there are at least a dozen system-proof idiots, especially where computers are concerned.

    If the long-term fix for this issue is to have everyone who needs flash tinker with their OS, Adobe won't be doing itself any favours.

    If, however, this is just a step in the process of tracking down the errant code in order to prepare an incremental version update, that's another thing entirely. In which case, good luck and feel free to ping me an email with any further steps I can take to help nail the issue.

  • Gopalakrishna Sharma

    9:29:50 PM GMT+00:00 Jun 24, 2012

    Thanks for the update. We are asking everyone to try 44.1 kHz output just to see whether what we think is right. This definitely is not a fix. A real fix is being worked out. After the fix, people need not tinker with the OS settings.

  • KevReedUK

    2:43:14 PM GMT+00:00 Jun 22, 2012

    Changing the Default Format from 48000 Hz to 44100Hz as suggested below has fixed the problem for me, too.

    HOWEVER, this is a workaround, NOT a fix. Why should an end user need to modify their OS for a piece of software to work. I can understand when it's something server-side needing adjusting by an admin, but when it's a (typically non-savvy) end user having to muck about in the nuts and bolts of the OS this is a bad sign.

    As I have said for many years, for every idiot-proof system, there are at least a dozen system-proof idiots, especially where computers are concerned.

    If the long-term fix for this issue is to have everyone who needs flash tinker with their OS, Adobe won't be doing itself any favours.

    If, however, this is just a step in the process of tracking down the errant code in order to prepare an incremental version update, that's another thing entirely. In which case, good luck and feel free to ping me an email with any further steps I can take to help nail the issue.

  • Micropris613

    2:05:13 PM GMT+00:00 Jun 22, 2012

    I have similar issues. I also can not hear sounds in chrome, or firefox. I checked settings on sound card and all works well there.
    This is really bothersome as I am in school and need to watch videos for class and cannot do so at this time please advise as soon as possible.thanks

  • Annihilationzh

    9:17:34 AM GMT+00:00 Jun 21, 2012

    Shrinidhi Karanth, as you asked.

    16 bit, 44100 Hz works
    16 bit, 48000 Hz doesn't work
    16 bit, 96000 Hz doesn't work
    24 bit, 44100 Hz works
    24 bit, 48000 Hz doesn't work
    24 bit, 96000 Hz doesn't work

  • bobsquirrell

    10:08:30 AM GMT+00:00 Jun 20, 2012

    Changing the Default Format from 48000 Hz to 44100Hz as suggested below has fixed the problem for me.

  • Shrinidhi Karanth

    10:01:55 PM GMT+00:00 Jun 19, 2012

    Request you to update the driver. If the problem still continues, please try the following to see whether the audio plays properly

    1. Press Windows+R.
    2. Type control mmsys.cpl and press enter.
    3. Click on the active sound device in Playback tab. (It will have a green tick mark)
    4. Click on Properties button.
    5. In the resulting dialog, go to Advanced tab.
    6. In the Default Format section, select 16bit 44100 Hz (CD Quality).
    7. Click on apply and OK.
    8. Go to IE/Firefox and play any Flash movie.
    9. Let us know what the result is.
    10. Also, Play around with the Default format combo box in Speaker properties and let us know what works and what doesn’t.

    Regards,
    Shrinidhi Karanth
    Flash Player
    Adobe

  • ldn_j

    2:39:01 PM GMT+00:00 Jun 19, 2012

    Same as below, html5 test works, flash does not.

    Windows 7 (64bit), Chrome, Flash 11.3.300.257

  • ScottScheidt

    1:23:18 AM GMT+00:00 Jun 19, 2012

    Windows Vista Basic, IE9, Flash 11.3.300.257

  • ScottScheidt

    1:22:15 AM GMT+00:00 Jun 19, 2012

    Same exact problem, will post dxdiag report

  • Dumitza1337

    1:00:39 AM GMT+00:00 Jun 19, 2012

    btw im using windows 7 (64 bit) and IE9

  • Dumitza1337

    12:58:47 AM GMT+00:00 Jun 19, 2012

    I have the same issue after upgradint to version 11.3.300.257 of flash player ... i am experiencing no sound or minimum sound while playing videos who use flash ... html5 works just fine... im attaching my dxdiag aswell .. cheers hope you fix it soon !

  • markj84

    4:18:21 AM GMT+00:00 Jun 18, 2012

    I have now had to downgrade to version 11.2 of Flash Player (Plugin and ActiveX control) as flash animations were not playing sound on version 11.3. Also found that the GameXN Go software (used to play games on skype) was also running slow when playing games. It was unable to render the animations quick enough or play any related sounds. GameXn works fine on 11.2.

  • markj84

    4:53:09 PM GMT+00:00 Jun 17, 2012

    Another additional note: Just had to upgrade Flash Player for another program. Youtube is now playing videos fine as is BBC iPlayer. It would appear that uninstalling Flash Player, removing remaining folders, installing 11.2 and then upgrading has fixed the problem for me. Might work for others.

    Folders removed:
    %appdata%\Macromedia
    %appdata%\Adobe\Flash Player

    Deleted remaining files in
    C:\Windows\System32\Macromed\Flash\.

    Renamed old 11.3 ocx file as could not delete.

  • markj84

    4:41:18 PM GMT+00:00 Jun 17, 2012

    Have just downgraded to version 11.2 of flash player. All videos play normally again.

  • markj84

    4:24:15 PM GMT+00:00 Jun 17, 2012

    Additionally to earlier note. Have noticed that some of the videos that cant play sound will also only play some of the video then go back to the beginning - the video will eventually play all the way through (still with no sound though). Videos that have sound play normally.

  • markj84

    4:11:03 PM GMT+00:00 Jun 17, 2012

    Have just installed new version of Flash Player after installing Vista. Have a slightly different problem to others, in as much as only some youtube videos wont play sound, others play without issue. No videos on BBC iplayer will play with sound. Have tried the two test audio links. HTML5 is fine, however Flash Player crashes when trying to play the audio test file.

    Have attached DxDiag file.

  • aunpocoloco

    1:45:07 PM GMT+00:00 Jun 17, 2012

    Same problem as the others from this release. HTML5 works, Flash has no sound in FireFox or Chrome. Internet Explorer 9 DOES have sound.

    Running Win7 Ultimate, x64 with AMD processor.
    VIA High def. audio.

    Worth noting that even after switching to my USB headset mic (which uses a built in driver, since it is USB audio), there is still no sound. This helps rule out the problem being tied to a specific audio codec vendor (RealTek, VIA, etc.)

    DxDiag attached.

  • myramayns

    8:37:18 AM GMT+00:00 Jun 16, 2012

    upgraded from windows xp pro to vista pro sp2. system sounds work fine. downloaded files have sound with no problem. mp3's play with no problem. anything on hdd works fine. videos in browsers do not have sound. video plays fine; adobe 11.3 installed after upgrade to vista.

  • bob_franken

    2:17:10 PM GMT+00:00 Jun 15, 2012

    HTML 5 works with sound. I lost Flash sound after this most recent update. I have tried using the archived versions of Flash and this does not work either. I tried this after uninstalling flash and manually deleting remnant files. When using archived versions of flash, I am almost always prompted to update flash. My equalizer shows that sound is playing, but no sound is coming from my speakers. I have tried manipulating my sound settings and this does not work either.

  • seamus0g

    9:13:57 PM GMT+00:00 Jun 13, 2012

    Sound in HTML5 link works, no sound in the other link. No sound in Youtube, Facebook, ABC News, etc, etc. Tried in the latest IE, FF, Chrome. Windows sounds work fine, quicktime, etc all work.

  • seamus0g

    9:09:47 PM GMT+00:00 Jun 13, 2012

    Sound in HTML5 link works, no sound in the other link. No sound in Youtube, Facebook, ABC News, etc, etc. Tried in the latest IE, FF, Chrome. Windows sounds work fine, quicktime, etc all work.

  • Fettle

    7:29:35 PM GMT+00:00 Jun 13, 2012

    Oh and i could hear HTML5 perfectly but the flash failed. Previously browser based flash videos weren't working, but my videos on Steam worked 100%. Then i tried a solution which recommended uninstalling Flash (the previous version) in my add/remove programs, then download the latest flash player. Now both browser and Steam don't have sound on flash videos :X :@

  • Fettle

    7:25:38 PM GMT+00:00 Jun 13, 2012

    DxDiag attached!

  • Fettle

    7:24:55 PM GMT+00:00 Jun 13, 2012

    Hi I too have just experienced this bug as of 12/06/12 when i got the update :(

  • Maliria

    6:43:27 AM GMT+00:00 Jun 13, 2012

    I need this problem fixed IMMEDIATELY as I attend college online and I am required to watch and LISTEN to videos for my classes. I've even tried to revert to the previous version but the Adobe uninstaller did not remove Adobe from my computer. I am going to attempt this again but I need this problem repaired immediately!

  • CyanBlues

    9:28:01 AM GMT+00:00 Jun 12, 2012

    I get the same issues as the others with Firefox 13.0 as well.

  • chris.campbell

    11:56:38 AM GMT+00:00 Jun 11, 2012

    Thread can be found herre: http://forums.adobe.com/message/4483498#4483498

  • CharlieORourke

    11:52:35 AM GMT+00:00 Jun 11, 2012

    Test sites suggested by Chris Campbell on Help forum give same result (HTML5 site fine, Flash no sound)

Duplicate ID
Reported By CharlieORourke

Status

State Closed
Status Withdrawn
Reason CannotReproduce

Importance

Priority 0-Unknown
Frequency Unknown
Failure Type Non Functioning
Product Area Audio

Build

Found In Build 11.3.300.257
Fixed In Build

Votes (17)

  • sdxsdx

    9:54:08 AM GMT+00:00 Aug 7, 2012

    frozen video after about 10 seconds and no sound in chrome for me

  • IcyPinguin

    2:56:16 AM GMT+00:00 Aug 4, 2012

    It works only on IE9 but unstable... no sound on google chrome.
    Said to be fixed, but it is far from it :( I got newest version, even tried installing old version I just end getting; "you need to update to latest"
    -_-

  • Alexander Elman

    5:30:25 AM GMT+00:00 Aug 3, 2012

    No sound in any Flash Content usning Win 7 64 bit, IE9, cannot enjoy any videos on youtube, games, etc, etc, please fix. Problem stared after install the version 11.3.300

  • KevReedUK

    3:26:32 PM GMT+00:00 Jul 2, 2012

    With the exception of the workaround already posted, this impacts on sound in flash-based video content on the web. The workaround has allowed me to get the functionality back, but this is not a permanent fix. Three weeks on, adding my vote in the hope that this will elevate the priority somewhat!?!

  • ScottScheidt

    1:25:30 AM GMT+00:00 Jun 19, 2012

    No sound in any Flash Content usning Win Vista Basic, IE9, cannot enjoy any videos on youtube, games, etc, etc, please fix. Problem stared after install the version 11.3.300.- - -

  • JamesBond

    2:46:06 PM GMT+00:00 Jun 18, 2012

    I experience this issue too.
    When flash files (11.2) from previous Chrome version were copied to the newest one (overriding flash 11.3), the sound returned. As the flash in system was older one, IE worked fine. I attached DxDiag.txt.
    I have two sound devices - AC97 on motherboard to use with headphones with Skype and the speaked conneced Sound Blaster that flash should use. Flash 11.3 doesn't use any card in my system.
    On my PC at work the sound works fine with Flash 11.3.

  • orsii15

    10:21:37 AM GMT+00:00 Jun 18, 2012

    I have sound problems with opera, only front speakers and subwoofer are working. With HTML5 works fine.
    IE9 works fine.

  • bobsquirrell

    2:56:10 AM GMT+00:00 Jun 18, 2012

    I have the same problem. HTML5 sound OK no sound in Flash since last update.

  • Annihilationzh

    12:57:17 AM GMT+00:00 Jun 17, 2012

    No sound in all flash. I have no sound issues elsewhere.

  • plien69

    8:31:32 PM GMT+00:00 Jun 14, 2012

    Also getting no sound at all in Flash across all non-IE browsers (Firefox 13, SeaMonkey 2.9.1, Chrome 20.0.1132.34, Safari 5.1.7 on Vista 32-bit. attaching DxDiag.txt

  • seamus0g

    9:18:35 PM GMT+00:00 Jun 13, 2012

    Glad I found this link. Last week or so everything seemed to get an update, Windows, Flash, Norton, etc. Was googling for answers for a few days and finally found this. I'd say there are WAY more folks affected by this than would appear by this bug, as digging through search results for "Flash no sound" has apparently been a hot topic for years.

  • dluv1234

    7:29:29 AM GMT+00:00 Jun 13, 2012

    I am experiencing the same problems; beginning with Chrome yesterday and now with other browsers, the audio is not playing. This is critical as I am a professional musician.

  • Dr. Price

    4:56:55 AM GMT+00:00 Jun 13, 2012

    I also have this problem, which appeared after installing version 11.3. Video works fine, but I have no audio (running Windows Vista32 sp2)

  • Mitsut

    12:24:22 AM GMT+00:00 Jun 13, 2012

    I encountered the same problem on Windows 7 (64 bit) and Google Chrome .

  • CyanBlues

    9:26:32 AM GMT+00:00 Jun 12, 2012

    Same as the others, running Vista SP2 an no sound at all with flash. HTML5 works fine. Firefox seems to hang when flash videos are started, as if adobe flash player is having some issues.

  • Oreo de Bordjuan

    7:27:54 AM GMT+00:00 Jun 12, 2012

    Since the last update to 11.3 I have no sound. I do have video. Yesterday I was able to use chrome but today chrome updated to a new version which include 11.3 and now I dont have sound either in IE9 or with chrome.

  • alan f.

    12:13:48 PM GMT+00:00 Jun 11, 2012

    June 11, 2012. Windows Vista 32.
    After installing the update for Flash Player - 11.3.300.257 - on 6-10-12, I have no sound
    on the internet in Firefox, Chrome or Safari. I do have sound with IE9. I also have sound
    from itunes files that are on my computer. I have checked that all browsers are the most current version and gone through the items on this adobe help page:
    http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html

    Thanks to Chris Campbell at Adobe, for posting the sound samples to try:
    I get sound on the html sample, with the flash sample there is no sound, the player
    is stuck at "loading" even after several minutes.

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