Adobe Flash Player 11.3  -  Feature 3211239

Created on Monday, June 11, 2012

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Title

[Platform_Windows]There should be an option for silent (prompt-free) automatic updates

Description

I discovered in a forum thread that the "Allow Adobe to install updates" option does not make the Flash updater fully silent in all cases.
http://forums.adobe.com/message/4484408

Presently, it works like this:

"A quarterly update will:
prompt for update within 7 days (after reboot on Windows)
silently update after 30 days if the user has not accepted the prompt before then

If a security/hotfix release is made before 30 days, the system will update to that within 24 hours."

IMO, this is a needless distinction, and our users don't want to see any update prompts from Flash. This will not only lead to support calls and/or confusion but also a significant number of our users not getting updated for 30 days. Understandably, this delay would not apply for critical updates, but the prompting is the main issue.

Certainly, non-critical updates can be pushed out on a more leisurely schedule than that of hotfixes, but please enable some means of true silent updating as I expected you already had. I believe (though am not sure) that Adobe Reader 10.3 works this way (if it doesn't, it should, too)..

.

Test Configuration

My Hardware and Environment details: Are mainly N/A to this issue apart from the machines involved being XP SP3 and Windows 7 SP1.

App Language(s) English
OS Language(s) English
Platform(s) Windows 7 SP1 64-bit
Browser(s)

Notes (16)

  • bjf2000

    11:45:38 PM GMT+00:00 Apr 16, 2013

    When I booted a Windows machine today with the latest 11.6 on it, only to see a prompt to update Flash (to 11.7) -- and this machine is set for fully automatic Flash updates -- I was reminded of this report.

    Is anything due to change? A lot of us still never want our users to be prompted, ESPECIALLY when your installers often bundle things like Mcafee and Google Drive.

  • etienne1234

    10:32:18 AM GMT+00:00 Sep 12, 2012

    Note to Adobe Support Team:

    Just copy and paste the 5 following files on your ******* servers so we can get the 11.4 update instead of thousands of popups on users screen each morning and hundreds of service call

    OK here we go:

    1st file: install_all_win_64_ax_sgn.z
    2nd file: install_all_win_64_pl_sgn.z
    3rd file: install_all_win_ax_sgn.z
    4th file: install_all_win_pl_sgn.z
    5th file: version.xml

    GOD this is painful, it's cleary the most expensive freeware ever.
    Thanks Adobe.

  • Zhe Wang

    10:59:21 PM GMT+00:00 Sep 10, 2012

    deferring for 11.3

  • jimmy_selix

    12:42:10 PM GMT+00:00 Aug 28, 2012

    Adobe needs to understand that in a corp/business environment that end users do not accept the EULA, IT and management does this. These are company assetts and not personal assetts. The biggest problem we face is that the functionality of the silent autoupdater utility is borked. Silent auto updates should mean just that.
    Also, when us in IT/Tech Support have to deploy Flash and use the Corporate/Distribution channel build, it should be assumed by the fact that we have to sign an agreement/license we never need to show the EULA to our end users and also should never have them prompted for any installs or updates.

  • IvanDretvic

    12:48:35 AM GMT+00:00 Aug 28, 2012

    Our end users must not get any notices about Flash. Its not professional for the IT department who locks down the system, to then provide users with a prompt to update (even though they cant because they are not admins)

    In a nutshell, silent updates should ALWAYS BE SILENT, otherwise state it clearly when they will not be silent so we can mitigate the issues that arise from it.

  • Kasper001

    8:09:41 AM GMT+00:00 Aug 9, 2012

    All updates should be silent

  • SchakalDW

    2:59:02 AM GMT+00:00 Jul 28, 2012

    Today, I got a flash update of 11.3.300.268 on my desktop. I opend the xml file and there the new version number already exist.

  • Zhe Wang

    2:32:01 AM GMT+00:00 Jul 17, 2012

    we consider this is a enhancement or feature request.
    currently we have same discuss internal Adobe but I cant tell how and when will this feature be changed.

  • lmoore101

    11:11:37 AM GMT+00:00 Jul 9, 2012

    Hello Adobe, it has been almost a month and there has been no response to this feature request. The status is still listed as unverified.

  • JimboCNV762

    12:56:13 PM GMT+00:00 Jun 24, 2012

    I totally agree with this, i.e. that security updates should be installed silently within 24 hours. Users should not have to wait 7 or 30 days before receiving critical security updates.

    I realize that the 11.3 update was a quarterly updates and took longer to install for that reason, however since it is also a security update, it should be deemed more important and install within 24 hours.

    If you would like any further information or clarification, please let me know.

    Thank you.

  • Gernot-H

    5:03:42 AM GMT+00:00 Jun 21, 2012

    I set up a local update server to deploy ALL flash updates without adding them to a Desktop management system. At the moment it is not possible to use this mechanism to update to 11.3. The http://fpdownload2.macromedia.com/pub/flashplayer/update/current/sau/11/xml/version.xml contains still major="11" minor="2" buildMajor="202" buildMinor="235".
    The need is to update flash as soon as possible when security relevant updates are available. In this case I had to repackage flash again. In the actual functionality a local update server make no sense for a business environment.
    I deploy 12 different version of flash Active X during the last 12 Month using software deployment. I have really the need of a promptly silent update.

  • Foglifter50

    7:53:44 AM GMT+00:00 Jun 20, 2012

    I see no reason why this wouldn't follow the mms.cfg file configuration of SilentAutoUpdateEnable=1, we are seeing all kinds of support calls of Adobe Flash prompt appearing again on peoples workstation, we felt we had resolved this by making this modification, but I guess we haven't. Adobe by doing this you will make many IT departments look like fools, I and most IT staff that are in charge of updating software are fully aware of new versions of software that are out.

  • rwt-ray

    1:52:20 PM GMT+00:00 Jun 14, 2012

    Same here, our users are Power Users on their computers, so they can see the pop-up after a reboot but they cannot install. We(admins) were very happy when Adobe released the silent background installs. Even this being a quarterly update, there are security fixes so it makes sense to continue the same background updating as previously.



  • Molotch66

    4:35:36 AM GMT+00:00 Jun 14, 2012

    Ditto, entirely unnecessary and pointless distinction. Corporations and individuals who activate silent auto update don't test the patches anyway so we really don't care if it's a subjectively categorized update of type A, B or C.

    The whole point of having a silent auto update feature running under the system account is not to have the standard user being prompted to install an update he does not have rights to install.

  • WernerPMuc

    3:42:41 AM GMT+00:00 Jun 12, 2012

    I would appreciate it too if there would be an option to treat the quarterly updates like security/hotfix updates.

  • pwillener

    12:41:44 AM GMT+00:00 Jun 12, 2012

    I agree that updates should not be waiting 30 before being automatically installed. So far none of our computers (XP, W7) have been updated, and I have to update them manually like in the "old days".

Duplicate ID
Reported By bjf2000

Status

State Closed
Status Deferred
Reason EnhancementRequired

Importance

Priority 0-Unknown
Frequency Unknown
Failure Type Enhancement Request
Product Area Installation

Build

Found In Build 11.3.300.257
Fixed In Build

Attachments (0)

No Files Attached

Votes (29)

  • DCollins, ICTST

    5:38:30 AM GMT+00:00 Apr 23, 2013

    We have an enterprise of 2500 - 3000 computers and creating a silently deployable package for Adobe Flash Player's many updates, then setting up the deployment, is a lot of time we could use elsewhere. If the auto-updating was truly silent then this would save us many many hours.

    Darren Collins
    Desktop Administration for IT Services, University of Oxford.

  • islandsinsurance

    3:38:01 AM GMT+00:00 Nov 26, 2012

    This needs to be fixed urgently, the current behaviour is useless for business users and creates a lot of unnecessary work.

  • drghughes

    6:32:15 PM GMT+00:00 Nov 7, 2012

    The current approach makes no sense to me. If an update includes security fixes it should be installed as soon as possible.

  • ersatyle

    11:28:49 AM GMT+00:00 Sep 5, 2012

    how is it not existing already? Please Adobe do the updating process painless for everyone (admins&users)

  • GDRamp

    6:54:07 AM GMT+00:00 Aug 29, 2012

    Same as the others; in an Enterprise environment, particularly one in which Flash Player updates are staged on an internal server, the expectation for "silent/background" updates is that the end user will never be prompted to download or install anything. IT will decide what will be installed on the corporate image, not the end user. Quarterly updates should follow the same rules/logic as security updates in this regard.
    Provide the capability in mms.cfg or default behavior to NEVER prompt the end user, even local administrators.

  • ejoty5

    7:09:49 AM GMT+00:00 Aug 10, 2012

    Standard users should not get any notifications. Silent Install Updates shoudl silently install all updates These settings should be available as new options if for some reason Adobe doesn't want to make the current settings function in this manner.

  • Kasper001

    8:10:46 AM GMT+00:00 Aug 9, 2012

    all updates should be silent, otherwise non-admin users keep getting notified for stuff they can't install anyway

  • AFOperations

    11:31:39 PM GMT+00:00 Jun 26, 2012

    All security updates should silently install within 24 hours.

  • mikebohs

    10:57:28 AM GMT+00:00 Jun 26, 2012

    Having to wait 30 days before an update installs is pointless, might as well continue on managing updates through GroupPolicy instead which isn't ideal but at least keeps users up to date.

  • JimboCNV762

    12:57:31 PM GMT+00:00 Jun 24, 2012

    All security updates should silently install within 24 hours.

  • SchakalDW

    10:48:25 AM GMT+00:00 Jun 22, 2012

    Please change the update mechanism. We need on 200 workstation always the newest player.

  • Foglifter50

    7:55:14 AM GMT+00:00 Jun 20, 2012

    Yes please, quarterly updates should be included in silent updates mechanism especially if they have security fixes.

  • FITESully

    2:09:17 PM GMT+00:00 Jun 18, 2012

    I always know when Adobe has released an update to Flash Player because much of our training content is Flash based and it ALWAYS generates support tickets requesting to have FlashPlayer updated. Multiply this by the nearly 5000 workstations our department supports and this escalates rather quickly. True silent auto-updating, a la Google Chrome's auto-update behavior, would provide a tremendous relief in lost man-hours managing Flash Player updates. Please implement this behavior as soon as possible.

  • rkevans tech

    9:43:54 AM GMT+00:00 Jun 18, 2012

    We have 200+ staff who will either be further trained to click on popups when these come up, or will put in tickets to ask about them, or will put off necessary updates forever. Our 500+ public machines will have needed quarterly updates delayed for 30 days, as their users are not admins. This needs to be fixed: automatic should mean automatic, allowing Adobe to install should mean silent.

  • Epaminodas123

    5:16:51 AM GMT+00:00 Jun 17, 2012

    Yes please, quarterly updates should be included in silent updates mechanism especially if they have security fixes.

  • etienne1234

    5:44:07 AM GMT+00:00 Jun 15, 2012

    Why making such a feature (internal update server) if it doesn't work properly?
    I'm starting to think that Flash player is the most expensive freeware ever.

  • lmoore101

    4:05:46 PM GMT+00:00 Jun 14, 2012

    We are a medium sized corporation and running approximately 7000 Windows 7 64-bit systems with all users as non-admins. It is quite a burden on our support resources that even with the background updater enabled, Flash still actively prompts users to install updates and users then get UAC prompts and can't install due to lack of rights. These prompts also generate confusion and are a possible security risk as they "train" the user to click ok/install on official looking prompts that randomly appear.

  • rwt-ray

    1:52:49 PM GMT+00:00 Jun 14, 2012

    Same here, our users are Power Users on their computers, so they can see the pop-up after a reboot but they cannot install. We(admins) were very happy when Adobe released the silent background installs. Even this being a quarterly update, there are security fixes so it makes sense to continue the same background updating as previously.



  • Molotch66

    4:36:34 AM GMT+00:00 Jun 14, 2012

    Please fix it asap. Makes the auto update feature entirely worthless.

  • XPT-ENG

    2:11:15 AM GMT+00:00 Jun 14, 2012

    I, too, was surprised by the 11.3 "Update Adobe Flash Player" popup.
    Would like a way to allow quarterly updates to happen prompt-less as well.
    (of course, we'll all change our tune when the auto-update kills thousands of PCs with a failed update someday, but that's the risk, I suppose.)
    Thanks, Josh.

  • ProGolferMark

    11:26:17 AM GMT+00:00 Jun 13, 2012

    I would like to see this too. A 30 day wait period is too long, I want the update installed immediately.

  • swissr0acH

    1:35:22 AM GMT+00:00 Jun 13, 2012

    Our users don't have administrative rights, so we update it via GPO install... since you implemented the silent update, i tought it should do all updates silently (at least until version 12 of Flash Player). Please also perform silent updates from 11.2 to 11.3 to 11.4 and and and :)
    Also you maybe should inform a bit more clearly (great location to inform is where we download it for distribution http://www.adobe.com/products/flashplayer/fp_distribution3.html)... at first i was a bit confused because there weren't any 64bit MSI's only different MSI's for ActiveX and Plugins.

  • arknu

    10:59:24 AM GMT+00:00 Jun 12, 2012

    People *never* react to prompts - and nor should they. Remember, the default answer is always Cancel. Silent updates should be silent and automatic - and most importantly, immediate. And, anyway, who says the computer will even be restarted? I frequently restart only once or twice a month, so having anything depend on a restart is just plain stupid these days. Keeping Flash Player up to date has always been a nightmare. I thought we were past that, but apparently not. Please fix this as soon as possible to that the next release after 11.3 will be installed automatically.

  • JKRJR

    8:55:27 AM GMT+00:00 Jun 12, 2012

    This "feature" has wasted hours of support time answering calls from our users about this unexpected prompt. For corporate managed computers, Flash should have a mechanism to install ALL updates silently. This just added to the list of reasons to completely remove flash from all of our computers.

  • TSS-AL

    6:59:37 AM GMT+00:00 Jun 12, 2012

    Handling "quarterly updates" differently is a pointless distinction. As has been observed, this quarterly update contains security fixes. You created a silent background update process, I enabled it, now use it. Really, you people make some awful security/product decisions.

  • DentArthurDent69

    4:44:22 AM GMT+00:00 Jun 12, 2012

    The 11.3 "quarterly release" contained security patches. Waiting 30 days to install security patches is not acceptable.

  • WernerPMuc

    3:43:35 AM GMT+00:00 Jun 12, 2012

    it would make life a lot easyer :-)

  • jma2000

    2:57:11 AM GMT+00:00 Jun 12, 2012

    A silent update should be a silent update - I don´t see any reasons why a quarterly release should wait 30 days.
    Additionally a user without admin rights will not get an update notification (good) even not for a quaterly release but that means they always have to wait 30 days!

  • pwillener

    12:42:53 AM GMT+00:00 Jun 12, 2012

    It's like reverting to the old, manual update days.

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