Adobe Flash Player 11.3  -  Bug 3225162

Created on Wednesday, June 27, 2012

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Title

[Platform_Windows] Adobe Flash Update Service 11.3 r300 has encountered a problem and needs to close.

Description

Problem Description: Multiple times per day I receive the error window with message that "Adobe Flash Update Service 11.3 r300 has encountered a problem and needs to close." I have gone to Adobe website, downloaded and successfully installed latest Adobe Flash Player 11.3.300.262, yet continue to get these the above error message. I use Mozilla Firefox ver 13.0.1 and the Windows XP operating system. Cause of Firefox crashes is as yet undetermined, but Flash Player is only problem that I am aware of on my computer and prime suspect as cause of Firefox crashing.

Steps to Reproduce: Don't know how to reproduce; trying to get rid of repeat of same error message that appears without warning from time to time. Updated via download to Adobe Flash Player 11.3.300.262, but still get error message.

Actual Result: Manually updating to Adobe Flash Player 11.3.300.262 did not solve the problem.

Expected Result: Get rid of error message & have Flash Player work correctly.

Any Workarounds: Don't know of any.

Test Configuration

*********INFO BOARD*********

If bug is set as ToTrack or Closed as Defer, it means we have reproduced the problem, but unfortunately, it does not get high enough priority to address in our current release. We track follow up messages and votes info for each bug. Please help us to vote the bug if you run into the same issue, let us know the impact for your development and business. Thank you.

********************************

1, For issues related to Video/Audio/Rendering, please upload your system info file.

http://kb2.adobe.com/cps/839/cpsid_83952.html

2, It will be always helpful if you can provide code snippet that repro the issue.

App Language(s) English
OS Language(s) English
Platform(s) Win XP SP3
Browser(s) Browsers All

Notes (93)

  • Adobe companion

    4:05:12 AM GMT+00:00 Sep 6, 2012

    I don't know much about the program Adobe Flash Player, I happened to be using windows 8RP. 8400 and 15 Final, Firefox browser crashes

    "[Window Title]
    Adobe Flash Player 7.0 r300

    [Main Instruction]
    Adobe Flash Player 7.0 r300 has stopped working

    [Content]
    Windows can check online for a solution to the problem.

    [V] View problem details [Check online for a solution and close the program] [Close the program] ".

    I am looking for a solution on internet forums about this but none that could work to resolve the issue this crash(Crash continues).
    Finally ...

    I then tried to go to C:\Windows\System32\Adobe\Director\

    I try to cut all of the files in this directory imaginable then I move to New folder, I do this when there is a mistake it is easy to restore that file. and the results managed to crash my problems are gone and can play back the movie on you tube very well and smoothly without error messages are annoying.

    Maybe Adobe should be able to fix the files in that directory (C:\Windows\System32\Adobe\Director\....dll...exe.. which caused the crash happened.

    I share my personal experience for all, Hopefully can help resolve the issue with the same crash I experience.Thank you.

  • Tinman46

    5:46:45 AM GMT+00:00 Aug 3, 2012

    All seems good. Usually I had 4 or 5 error windows in the morning. But after installing the update and re enabled the updater all is well.

  • Tinman46

    5:02:24 PM GMT+00:00 Aug 2, 2012

    I downloaded and installed the fix. (from here http://forums.adobe.com/message/4594596#4594596 ) Re enabled the Adobe updater back to automatic. We'll see what happens.

  • itapl2a

    2:40:56 PM GMT+00:00 Aug 2, 2012

    11.3.300.270 released today 2012-08-02 ~14:00 may fix issue per this post by Adobe's Chris Campbell
    http://forums.adobe.com/message/4594596#4594596 . Release os stealth, only via automatic updates and flash player distribution so far. I have not tested this myself, and don't know if it fixes another issue Adobe Flash Player 11.3 - Bug 3293566
    [Platform_Windows] Error 2753.The File 'InstallPlugin.exe' is not marked for installation.

  • Barb02

    9:49:43 AM GMT+00:00 Aug 2, 2012

    Any news on when the new public release is scheduled? This is really annoying! As with everyone else, am having this issue on multiple machines!

  • Backpacker4352

    8:58:34 AM GMT+00:00 Aug 1, 2012

    This is happening several times a day here on the Oklahoma State University campus.

  • Zhe Wang

    8:21:20 PM GMT+00:00 Jul 31, 2012

    This issue has been fixed internally, the fix will be available in next public release, please stay tuned.
    Thanks.

  • DeeJayCT

    8:25:55 AM GMT+00:00 Jul 30, 2012

    For anyone still contending with this issue, until Adobe gets around to issuing a fix ... the following batch commands will stop the problem (as far as my own testing has shown):

    sc config AbobeFlashPlayerUpdateSvc start= demand
    schtasks /delete /tn "Adobe Flash Player Updater"

    Note, the space after the "start=" in the first command is not a typo, it's necessary in order for it to work.

    The above will leave systems vulnerable, since Flash Player updates are disabled and must be installed manually. But that's not necessarily all that bad ... updates are worthless until this bug is fixed, and you'll have to install that fix manually, anyway.

  • Timbo369

    6:43:25 AM GMT+00:00 Jul 30, 2012

    Dito Tinman46

  • Tinman46

    11:03:23 AM GMT+00:00 Jul 28, 2012

    I disabled the auto update and that has made the error go away. But now I will not receive future updates unless I manually check. I keep checking back here now and then to see if there's a fix and never is. Could you at least post an update and let people know where you are with this, please?

  • Trust Networks

    3:10:41 PM GMT+00:00 Jul 25, 2012

    Nothing to do with the browser so far as I know – having updated Flash on my work PC (XP SP3), I now get greeted with a sequence of Dr Watson crash dialogs for every time this service has crashed overnight while my PC was logged out. On my home PC (also Win XP SP3) the update services just crashes randomly so far as I can tell, same as at work.

    Both machines have the latest version (.265) of ActiveX and Plugin versions of Flash Player. I know that prior to this service, Flash updater would only prompt to update one of those, ignoring the other completely.

    I'm surprised that .265 was current when I first installed 11.3 on my home PC, yet I hibernate it each night on my home PC, so there's never any point when Flash isn't loaded by Firefox, yet it seems to have updated anyway? I can't be sure ... I need to keep tabs on it to see if it ever does actually update at all. (I finally rebooted the other day, and reinstalled Flash from direct-download links, and found that I didn't get a newer version, and that in fact I was current already.)

  • emovieposter

    1:43:43 PM GMT+00:00 Jul 25, 2012

    Annoying bug still present

  • wtadmin2012

    5:35:25 AM GMT+00:00 Jul 25, 2012

    I keep checking this bug daily but am not seeing much progress being posted by Adobe on resolution to the problem. Any update?

  • jones948

    9:39:22 AM GMT+00:00 Jul 23, 2012

    Here's what I've done to disable the auto-update service enterprise wide using SCCM.

    1) Push out the following C:\Windows\System32\Macromed\Flash\mms.cfg file to all machines with the problematic versions of Flash:

    AutoUpdateDisable=1
    SilentAutoUpdateEnable=0

    (since we're updating Flash with SCCM, I'm not worried about turning off the Auto-Update service. Set AutoUpdateDisable=0 if you want to keep the "Notify Me to Install Updates" option turned on.)

    2) It appears mearly pushing out the config change will not disable the update service, even with a restart, so push the following out as well to delete the service:

    cmd /c sc config "AdobeFlashPlayerUpdateSvc" start= disabled & cmd /c sc delete "AdobeFlashPlayerUpdateSvc"

    (I disable the service before deleting it, as in one test it threw an error if I deleted it immediately.)

  • apcfcguy

    3:11:19 PM GMT+00:00 Jul 22, 2012

    Hugely frustrating - happening on 3 different computers in my office and everyone's complaining.

  • roxanneforever69

    9:03:00 PM GMT+00:00 Jul 21, 2012

    every time i'm on firefox now my page freezes and tells me that my flashplayer 11 is not reponding and it won't let me do nothing until the box closes it's making me not want firefox anymore

  • macadi8

    3:31:52 PM GMT+00:00 Jul 20, 2012

    I received a request to update Adobe a few days ago for the first time in a long time. So, I did. Ever since then, I am having the same error as everyone else: "Adobe Flash Player Update Service 11.3 r300 has encountered a problem and must end the process". When I go to adobe's web page to see the latest version to download, it tells me that I have version 11,3,300,265 installed (commas are Adobe's, not mine) which apparently is the latest version. Why can't I revert to a prior version? Also, the best temporary solution to this annoyance was posted by Ortho_Fan at http://forums.adobe.com/message/4543710#4543710 imho.

    My problem happens intermittently in IE8. I have shut off the update "checking" per Ortho_Fan (see above) and will check back for updates.

  • RevWilliam

    12:15:56 AM GMT+00:00 Jul 20, 2012

    It happens every day I have xp media center sp3 amd athlon 4200+ I use ie regularly but can happen with firefox running or chrome as well. Doesnt even have to be running a browser and it will happen the updater.exe -- error

  • iPhuture

    2:22:39 PM GMT+00:00 Jul 18, 2012

    I have found a workaround which has worked for a dozen people so far...

    http://iphuture.com/2012/07/18/how-to-fix-adobe-flash-update-service-problem-for-build-11-3-300-265/

  • robmar0se

    11:10:57 AM GMT+00:00 Jul 18, 2012

    I have found that by changing the update parameters for Flash to NEVER check that the problem goes away - so it would appear to be something to do with the update checking process?

  • danielevans

    5:40:36 AM GMT+00:00 Jul 18, 2012

    This is still present with Firefox 14.0.1

  • Mother Farquhar

    7:47:28 PM GMT+00:00 Jul 17, 2012

    Yep, Steve Jobs had it right http://www.apple.com/hotnews/thoughts-on-flash/
    Die, Flash-in-the-pan, die.

  • Jing Chen

    7:28:42 PM GMT+00:00 Jul 17, 2012

    Hello,

    This issue has got great attention internally, and Adobe is trying to give it a fix as soon as possible. The latest update will be added here.

    Thank you again for your support and useful information.

    Jing

  • nfitzkee

    5:58:11 PM GMT+00:00 Jul 17, 2012

    The gupdate thing didn't work - I got a crash report a couple of hours later. But (unlike others, it seems) I'm not getting the problem every single time. If I run the job manually, it works okay most of the time. In fact, it's only failed once in the past 10 update cycles.

  • Adrian Chitoni

    5:32:25 PM GMT+00:00 Jul 17, 2012

    Adobe installs a "Adobe update" scheduled task in windows that runs hourly. You will have to delete or disable the scheduled task for the pop up to go away. This is just a workaround and not a solution.

    In Win XP go to Control Panel=>Scheduled tasks and disable/delete the Adobe update task.

    You might also have to stop and disable the "Adobe Flash Player Update Service" in Control Panel=>Administrative Tools=>Services as mentioned before.

    Good luck.

  • robmar0se

    5:13:02 PM GMT+00:00 Jul 17, 2012

    Happening to a timetable, hourly, on XP SP3 with Flash 11.3.300.265 with IE8 - as stated uninstaal and re-install doesn't resolve.

  • Tim Tylor

    2:56:00 PM GMT+00:00 Jul 17, 2012

    Clean uninstall and reinstall hasn't solved it for me either. I followed Jing Chen's full instructions about an hour ago, but the error message has just come up again.

  • omaudio

    2:47:26 PM GMT+00:00 Jul 17, 2012

    same issue here and has been ongoing for well over a month

  • nfitzkee

    2:34:20 PM GMT+00:00 Jul 17, 2012

    I'm wondering if this could be a conflict with gupdate? At one time, the system had chrome installed, and gupdate occasionally runs in the background, giving an error, because chrome is no longer installed. Today, I disabled the gupdate service, and five hours later I haven't received any more flash updater errors. According to the application log, the flash update has run, but there haven't been any errors.

    To me, this seems like a crazy solution, and I'd appreciate it if someone else could confirm.

  • robmar0se

    11:05:59 AM GMT+00:00 Jul 17, 2012

    apologies I did edit my post, however obviously didn't take. I am i=of course referring to Flash,not Java,

  • robmar0se

    11:04:10 AM GMT+00:00 Jul 17, 2012

    Using latest release of Java on IE8 am getting the same problem, with Flash closing randomly. Even happens while unattended. Have triend uninstalling and reinstalling without making any difference

  • nfitzkee

    9:32:22 AM GMT+00:00 Jul 17, 2012

    I recently set up a windows XP virtualbox system. XP is up to date running SP3, and the only non-MS software installed is Firefox 13, Acrobat, and Flash. So far, I have not had an error on that virtual system, but it's only been a day.

    As far as the other system, where Flash Player update is still failing, here is the detail from my event log:

    --- snip ---

    Faulting application FlashPlayerUpdateService.exe, version 11.3.300.265, faulting module unknown, version 0.0.0.0, fault address 0x007a622c.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    --- snip ---

  • BRRL

    6:50:04 AM GMT+00:00 Jul 17, 2012

    Same problem here as everyone else. Even with clean XP installs and clean flash installs.

    I have also have:

    AutoUpdateDisable=1
    SilentAutoUpdateEnable=0
    AutoUpdateLock=1

    in mms.cfg and they are ignored. Check Microsoft error reporting if you don't believe your users.

  • nfitzkee

    5:39:42 AM GMT+00:00 Jul 17, 2012

    I can also confirm that clean uninstall/reinstall is not working.

  • munkayman

    1:44:28 AM GMT+00:00 Jul 17, 2012

    Jing,

    I have performed at least three different clean installations using both the uninstall tool and add/remove programs. In addition to those I have even attempted to trawl through the registry removing keys. This isn't normal, it's not a small issue affecting one or two incompetent users. It's a large issue that has a detrimental impact on both users (and their IT support) in large organizations. I'm positive I'm not the only one checking this bug report regularly to work out when a fix is incoming. That is what we need, a fix, not an uninstall tool or to use an older less secure version. Please could you give us some kind of ETA bearing in mind this has been happening for nearly three weeks now to thousands of people?

    Thanks.

  • Jing Chen

    7:16:41 PM GMT+00:00 Jul 16, 2012

    Hello,

    As to the re-installation note I posted on the bug yesterday, Flash Player now supports the universal unistaller for both Win 32bit and 64bit, please download the universal unistaller instead of the separate ones, you can find it here, http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe .

    Thank you very much,
    Jing

  • TVPRICH

    4:44:03 PM GMT+00:00 Jul 16, 2012

    I too am getting an Error: "Adobe® Flash® Player Update Service 11.3 r300 has encountered a problem and needs to close" on all of my 4 xp machines.

  • 404Support

    10:07:19 AM GMT+00:00 Jul 16, 2012

    We are having the same issues in all the windows XP sp3 machines. any ideas yet? I don't want to go back because all the security problems in older versions.

  • Hannah Gelman

    7:20:16 AM GMT+00:00 Jul 16, 2012

    Same problem as everyone else is reporting. Error message pops up at random times. Error box often hangs browser, will not close without multiple clicks. Happens on Windows 7 and Windows XP machines in multiple browsers. Have turned off automatic updates as the rest of the world is doing. You're going to lose customers over this one, as nobody is going to remember to turn them back on.

  • Zhe Wang

    3:37:55 AM GMT+00:00 Jul 16, 2012

    we have an internal fix which resolved this issue.
    If your update still failed please uninstall Flash Player by following http://forums.adobe.com/thread/889574
    And then re-install from www.adobe.com
    Thanks.

  • Jing Chen

    11:28:21 PM GMT+00:00 Jul 15, 2012

    Hello,

    Thank you very much for reporting.

    As a resort, could you please try to do a clean installation of Flash Player first? We'll keep investigating this issue and find out a fix.

    Here are some steps that may help, you can also refer to http://forums.adobe.com/message/4041846

    Download the current 32 or 64 bit uninstaller
    Uninstaller for 64 bit Operating Systems, http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player_64bit.exe
    Uninstaller for 32 bit Operating Systems, http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player_32bit.exe

    Close all browser windows and run the uninstaller

    Restart Windows

    Delete all remaining files and folders located in the following directories. (tip: copy and paste these paths into the path bar in an Explorer window)
    C:\Windows\system32\Macromed\Flash
    C:\Windows\SysWOW64\Macromed\Flash
    %appdata%\Adobe\Flash Player
    %appdata%\Macromedia\Flash Player

    Verify that the file “FlashPlayerCPLApp.cpl” in C:\Window\system32\ for 32 bit systems or C:\Windows\SysWOW64\ if you are using a 64 bit system, has been deleted.

    At this point, Flash Player should be fully removed from your system. To download the most recent version of the Player for installation, please see these pages:

    Recommended version of Flash Player, http://get.adobe.com/flashplayer

    To download old version of Flash Player,
    http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html

    Best Wishes,
    Jing

  • Mystycal1

    8:26:09 PM GMT+00:00 Jul 15, 2012

    Please Fix-

    Adobe® Flash® Player Update Service 11.3 r300 has encountered a problem and needs to close. We are sorry for the inconvenience.

    This occurs several times per day while running a web browser.

  • Chris Campbell

    4:13:25 PM GMT+00:00 Jul 12, 2012

    If you are still experiencing crashes with the update service exe in the latest Flash Player release and are willing to help us debug further, please contact me directly at ccampbel@adobe.com for additional instructions.

  • Visari26

    9:21:27 PM GMT+00:00 Jul 11, 2012

    I'm using Windows XP and this is REALLY annoying. Adobe 11.3 r300

  • mschot@aol.com

    10:49:38 AM GMT+00:00 Jul 11, 2012

    I'm using Vista Home Premium & I also can not stop this annoying error message that Adobe Flash Player Update Service 11.3 r300 has closed..............Perhaps Apple got it right when it comes to Adobe Flash !!!

  • Pungh0Li0

    8:16:23 AM GMT+00:00 Jul 11, 2012

    Please fix this!
    I have 3 XP computers getting this error popup several times a day. Very aggravating.

  • rklase

    3:11:38 PM GMT+00:00 Jul 9, 2012

    I am having the same issue. Running XP and having problem in Chrome.

  • motionauto

    2:36:34 PM GMT+00:00 Jul 9, 2012

    This is getting really annoying, on all of my 80+ Win XP machines getting as many as 8 error messages pop up.

  • emovieposter

    2:00:36 PM GMT+00:00 Jul 9, 2012

    How many complaints is it going to take?

  • Origin Micro

    11:39:24 AM GMT+00:00 Jul 9, 2012

    This is also a problem for us. Extremely annoying. Error will pop up throughout the day for no reason. Cannot seem to find any particular reason why. We are on a network using XP

  • morrisprintinggroup

    7:37:32 AM GMT+00:00 Jul 9, 2012

    This problem continues to be a problem for us.

  • JC-SuperTramp99

    12:17:34 PM GMT+00:00 Jul 8, 2012

    I've been experiencing this identical issue seemingly randomly since June, since perhaps the Firefox 13.0.1 update. It seems to have no other effect besides the annoying popup.

  • Jopalis

    2:32:16 PM GMT+00:00 Jul 7, 2012

    PLEASE FIX THIS PROBLEM. I HAVE EXPERIENCED IT FOR SEVERAL DAYS NOW.

  • guystooges

    10:36:02 AM GMT+00:00 Jul 6, 2012

    I am seeing this same error on four computers running XP SP3, Firefox 13.0.1, Flash Player 11.3.300 262.

  • IceCreamissimo

    2:52:16 AM GMT+00:00 Jul 6, 2012

    I have disabled the service "Adobe Flash Player Update Service" until this bug has been fixed. So far it solved the problem, but I am aware that the updates are no longer automatic.

    Just in case somebody wants to follow the same path, run "services.msc" and change the startup for the service to "disabled" (you may need privileges for this...)

  • janefrasier

    5:57:57 PM GMT+00:00 Jul 5, 2012

    My team supports about 600 computers and have had reports from several users that they are getting this error.

  • netmation

    3:31:55 PM GMT+00:00 Jul 5, 2012

    I have installed 11.3.300.265 and still see the 11.3 r300 error encountered with the update service every day. My system has WinXP SP3 and Firefox installed, along with Flash Player 11 Active X and Flash Player 11 Plugin. I upgraded to the .265 beta release for ActiveX and still see the error message.

  • DeeJayCT

    6:54:46 AM GMT+00:00 Jul 5, 2012

    Addendum to my earlier note: I have a machine I manage (as with the others affected by this bug, SP SP3 w/Flash 11.2) where I have turned off the Flash Updater Service ... but the error still appears. How is this service turning itself on, after I've disabled it, and then crashing?

  • p645n

    9:00:51 PM GMT+00:00 Jul 4, 2012

    This is crazy!
    I'm running XP SP3 on my laptop & Win 7 64 Bit on my desk computer.
    I'm using IE9.0.8112,Chrome 20.0.1132 or Firefox 3.6.16
    FLASH IS CRASHING EVERYTHING!

  • p645n

    9:00:16 PM GMT+00:00 Jul 4, 2012

    This is crazy!
    I'm running XP SP3 on my laptop & Win 7 64 Bit on my desk computer.
    I'm using IE9.0.8112,Chrome 20.0.1132 or Firefox 3.6.16
    FLASH IS CRASHING EVERYTHING!

  • DeanB596

    2:32:54 PM GMT+00:00 Jul 4, 2012

    This has been doing this since I did my latest update. Being having the same error since mid June. Also I left my computer on a few days ago and didn't use it. I found out that the error came up about 20+times

  • hdhimages

    7:16:52 AM GMT+00:00 Jul 4, 2012

    I have seen this on XP SP3 and Vista machines. While I do not have one, I have heard that co-workers are reporting this on Windows 7 too.

  • Ike75

    8:48:53 PM GMT+00:00 Jul 3, 2012

    Same problem here, both at home and, less frequently, at work.

    "Flash® Player Update Service 11.3 r300 has encountered a problem and needs to close."

  • klgraham

    2:22:53 PM GMT+00:00 Jul 3, 2012

    I have the same problem.

  • Valergan

    1:51:54 PM GMT+00:00 Jul 3, 2012

    Hello! Same problem!
    I can't find messages in russian forums. it seems that only English Windows version prone to this.
    I have SP3, and i'm using Opera and FF, but i dont think that it matter. It's bug of new upgraid.
    Best regards, Valergan, Moscow

  • DeeJayCT

    1:03:16 PM GMT+00:00 Jul 3, 2012

    We've seen this with several of our clients. It happens on multiple browsers and various configurations, but the two common points are 1) the Flash version and 2) the OS is XP SP3. The error windows claim focus when they come up, creating a big headache for users.

    We've disabled the Flash Update Service on all these machines, and plan to leave it disabled until Adobe releases a fix for this.

  • Azuvector

    11:42:08 AM GMT+00:00 Jul 3, 2012

    This isn't Firefox crashing, it's purely an adobe thing.
    Would be nice if this were being treated more seriously by adobe. At the moment, we're not going to roll out any adobe upgrades at work(About 1000 computers on XP SP3) due to this issue.

  • therz03

    10:36:07 AM GMT+00:00 Jul 3, 2012

    This also occurs with Internet Explorer.

  • ibeawizard

    4:35:41 AM GMT+00:00 Jul 3, 2012

    Same issue occurs without use of ANY browser. It's not browser specific, it's the update service. It's BROKE!

  • u257

    7:22:43 PM GMT+00:00 Jul 2, 2012

    Same issue...same error notation:
    Adobe® Flash® Player Update Service 11.3 r300 has encountered a problem and needs to close. We are sorry for the inconvenience.
    This occurs several times per day while running a web browser. Replicated in Firefox, Chrome, and IE

  • maddog314

    12:40:51 PM GMT+00:00 Jul 2, 2012

    I am running Windows XP SP3 and was seeing the Flash Player Update Service failure described here. The Flash Player control panel applet indicated that I had the plugin installed for both Firefox and Internet Explorer and that they were at different versions (Firefox 11.3.300 262, IE 11.2). I used Internet Explorer to update its flash player plugin manually (to version 11.3.300 257), and the Update Service crashes stopped. Perhaps this is only because no update is required at this time, but at least the crash messages have stopped.

  • todd at carcare

    11:47:41 AM GMT+00:00 Jul 2, 2012

    I have same exact problem this occurs several times per day and is super annoying. Also, I have tried turning off auto updates but that does not do anything... The error persists: "Adobe® Flash® Player Update Service 11.3 r300 has encountered a problem and needs to close. We are sorry for the inconvenience."

  • morrisprintinggroup

    10:56:54 AM GMT+00:00 Jul 2, 2012

    We started seeing this since upgrading our XP machines to Flash 11.3.3x.

  • aj_chicago

    9:08:21 AM GMT+00:00 Jul 2, 2012

    Similar story. XP SP3, Firefox 13.0.1, Flash Player 11.3.300 262 and still getting periodic Flash Player crashes. Not affecting anything else. Curiously, the about:crashes lists crashes, but does not list my most recent crash submissions. I cleared all.

  • aj_chicago

    9:08:01 AM GMT+00:00 Jul 2, 2012

    Similar story. XP SP3, Firefox 13.0.1, Flash Player 11.3.300 262 and still getting periodic Flash Player crashes. Not affecting anything else. Curiously, the about:crashes lists crashes, but does not list my most recent crash submissions. I cleared all.

  • Roelbruyn

    6:56:32 AM GMT+00:00 Jul 2, 2012





    XP SP3, Firefox 13.0.1,

    Same problem. Have un- and reinstalled Flash Player. Can't say for sure that it's not causing an internet disconnect.

    Adobe Flash Player Update Service 11.3 r300 has encountered a problem and needs to close. We are sorry for the inconvenience . . . ."

  • narspt

    2:06:21 AM GMT+00:00 Jul 2, 2012

    I'm getting same problem (update service crashing with the message "...encountered a problem and needs to close") multiple times per day on two xp pro xp3 machines for near 1 week now.

    I don't have any browser crashes as the 1st user posted, really only the flash update app running on background seems to crash a few times per day.

  • Grende85

    5:34:50 PM GMT+00:00 Jul 1, 2012

    Adobe® Flash® Player Update Service 11.3 r300 has encountered a problem and needs to close. We are sorry for the inconvenience.

    Keep getting this error message, please find a fix for it.

  • gator158

    1:53:01 PM GMT+00:00 Jul 1, 2012

    updated flash player same problem..needs a fix

  • gator158

    1:51:51 PM GMT+00:00 Jul 1, 2012

    this issue need to be fixed..no more games..take care of this issue...

  • BenderTheRobot

    7:03:24 AM GMT+00:00 Jul 1, 2012

    Ever since the last Flash update, this error occurs. It pops up multiple times a day. It makes me consider my need for flash.

  • radioflyer65

    6:55:45 AM GMT+00:00 Jul 1, 2012

    XP SP3, Firefox 13.0.1, McAfee Internet Security

    Same problem. Have un- and reinstalled Flash Player. Can't say for sure that it's not causing an internet disconnect.

    Adobe Flash Player Update Service 11.3 r300 has encountered a problem and needs to close. We are sorry for the inconvenience . . . ."

  • tjbdallas

    12:34:08 PM GMT+00:00 Jun 30, 2012

    I am having the same problem as others:

    Adobe® Flash® Player Update Service 11.3 r300 has encountered a problem and needs to close.

    Would like to see a fix for this.

    Thanks!

  • Nigel TH

    7:51:54 AM GMT+00:00 Jun 30, 2012

    Same problem exactly. Windows XP, Firefox 13.0.1.
    Doesn't seem to impair functionality but it sure is irritating!
    Please fix it!
    Thanks!

  • Brad_FL

    10:15:16 PM GMT+00:00 Jun 29, 2012

    Same problem here. Win XP sp3 IE8 (majority of the time). Doesn't seem to make anything stop working, but comes up multiple times a day. Sending error report to Microsoft does not trigger any link to a fix. I have settings to let me accept an update (which I think I did a few days ago). I came home tonight and had nothing open but an image viewing program (no browser) and still had the error message on the screen, again.

  • fryslan58

    10:49:37 AM GMT+00:00 Jun 29, 2012

    same problem here, see attachment 29-06-2012 17-08-10.jpg

  • discinkid

    5:45:47 AM GMT+00:00 Jun 29, 2012

    I work in a facility with 250 users. Many of them are getting this pop up in the morning and throughout the day. No one has Firefox installed and we are using IE9. The problem started after the last round of Flash player updates that allowed for the selection of installing updates without any user interaction. Users are not even using IE when the pop up occurrs. Has happened to 20+ different computers/users since a couple days ago.

  • artserv

    5:43:06 PM GMT+00:00 Jun 28, 2012

    I too am getting this same annoying message repeatedly everyday:
    "Adobe® Flash® Player Update Service 11.3 r300 has encountered a problem and needs to close. We are sorry for the inconvenience."

    This notice occurs time after time. A manual installation made no difference. The Adobe Flash site tells me that I have version 11,3,300,262 installed, so I am unsure just why there is an updating attempt. Win XP 32bit Service Pack 3. Firefox 13.0.1

  • discinkid

    12:14:15 PM GMT+00:00 Jun 28, 2012

    I work in a facility with 250 users. Many of them are getting this pop up in the morning and throughout the day. No one has Firefox installed and we are using IE9. The problem started after the last round of Flash player updates that allowed for the selection of installing updates without any user interaction. Users are not even using IE when the pop up occurrs. Has happened to 20+ different computers/users since a couple days ago.

  • ShawnDenny

    10:38:15 AM GMT+00:00 Jun 28, 2012

    I am running Chrome 19.0.1084.56 m generally when I see this error appear. But have seen it run even when not on a browser. I have Firefox, IE and Safari installed as well.

  • IanAngus

    8:56:43 AM GMT+00:00 Jun 28, 2012

    I am having the same problem. Started in the past couple of days. Error message pops up many times a day.

  • silkymist1229

    3:11:59 AM GMT+00:00 Jun 28, 2012

    I have had this problem for about 2 days now.

  • Zhe Wang

    10:19:04 PM GMT+00:00 Jun 27, 2012

    This could be a couple things. Please provide some additional information to help us narrow this down.

    Please upgrade to Firefox 13.0.1 and Flash Player 11.3.300.262 and then do the following.

    1.) Type "about:crashes" in your address bar, and copy the links for the time period where you encountered the crash.

    2.) Please temporarily disable other plugins. Click Firefox > Help > Restart with Add-ons disabled

    3.) Try disabling Hardware Acceleration in Flash Player. Details are the Solve Video Problems section, here: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

    4.) If the issue persists, please disable Hardware Acceleration in Firefox:
    Click the orange Firefox button
    Click Options
    Under General, uncheck Use hardware acceleration where available

    5.) Attach the output of dxdiag.exe

    6.) Finally, does this reproduce for you in Firefox 13.0.1?

    The fix that Mozilla shipped may not be in the Firefox 14 beta channel yet.

Duplicate ID
Reported By Bill@MD

Status

State Closed
Status Fixed
Reason

Importance

Priority 0-Unknown
Frequency Unknown
Failure Type Incorrectly Functioning
Product Area Other

Build

Found In Build 11.3.300.262
Fixed In Build

Votes (100)

  • boddiebunch

    10:41:05 AM GMT+00:00 Oct 21, 2012

    I am unable to use adobe at all and thus can not open many web sites. It is so frustrating! Adobe needs to address this problem.

  • AlspAndrew7878

    8:07:46 AM GMT+00:00 Aug 1, 2012

    Damned obnoxious (both bug and this process). Maybe SJ was right? We've been having this problem for months now on multiple boxes- all running XP-Pro SP3 and Firefox. As Admin, I've tried everything. Need fix fast from source or this crap is gone...

  • PsyPhi

    6:32:26 AM GMT+00:00 Aug 1, 2012

    Still experiencing this bug; multiple times a day.

  • dtfinch

    9:48:57 AM GMT+00:00 Jul 27, 2012

    We have about 40 XP systems and several (maybe most?) are getting this error.

  • Tometzky

    12:31:41 AM GMT+00:00 Jul 27, 2012

    This causes that people are disabling security updates, which is dangerous.

  • Jon-Hall

    5:44:12 AM GMT+00:00 Jul 25, 2012

    We have 300+ systems with this version of Flash Player install, half receiving the error message several times a day. Our help desk call volume has gone through the roof because of this, and a simple "Adobe released a buggy application" does not cut it.

  • th3ophilos

    9:02:54 AM GMT+00:00 Jul 24, 2012

    I and my colleagues are constantly dealing with this error.
    Consistent errors each time Flash tries to update.
    Very troublesome. Disabling auto-updates is a poor work around.

    Please fix this soon!

  • scott_IT

    6:23:10 AM GMT+00:00 Jul 24, 2012

    Yes this needs a fix have about 30 users that have reported this. Win XP sp3

  • tponcar

    7:59:47 AM GMT+00:00 Jul 23, 2012

    Please fix ASAP - happening several times a day and can't stop the notifications without disabling auto-update feature.

  • matthiasbehrends

    6:47:55 AM GMT+00:00 Jul 23, 2012

    Requesting fix, occurring on seveal machines supported by us.

  • Davidsian

    1:35:48 PM GMT+00:00 Jul 21, 2012

    I've been having the same problem for a couple of weeks now. I'm getting really fed up with the regular error reports.
    Windows XP
    Firefox 14.0.1

  • jkfletchlaf

    12:04:41 PM GMT+00:00 Jul 21, 2012

    It runs on my point of sale system. Ever seen a cashier with an error message showing on their screen? Enough said.

  • Arnie Stu

    7:12:31 PM GMT+00:00 Jul 20, 2012

    I too have been getting this error many times a day. If I go away for a while and leave the computer on, 2 or 3 of these same error windows even stack themselves up on the screen! Please FIX THIS in your next UPDATE!

  • jason.kiess

    5:07:15 PM GMT+00:00 Jul 20, 2012

    Pops up several times per day on all of our computers... needs to be fixed!

  • macadi8

    3:32:48 PM GMT+00:00 Jul 20, 2012

    Annoying and comes several times per day unexpectedly. Used Ortho_Fan's advice to temporarily shut off the updater until you fix the problem.

  • RevWilliam

    12:16:12 AM GMT+00:00 Jul 20, 2012

    It happens every day I have xp media center sp3 amd athlon 4200+ I use ie regularly but can happen with firefox running or chrome as well. Doesnt even have to be running a browser and it will happen the updater.exe -- error

  • mebourg84

    7:14:45 AM GMT+00:00 Jul 19, 2012

    Several users with XP have had this issue, with varying degrees of work production. When will fix be applied?

  • wbpit

    5:09:50 AM GMT+00:00 Jul 19, 2012

    Bei jedem Systemstart kommt dieser Updatefehler.
    Bitte um Behebung.

  • 0xDECAFBAD

    7:24:12 AM GMT+00:00 Jul 18, 2012

    We have a Windows XP SP3 user at our company that is getting this error too. Is there not a fix for it yet?

  • Restoria49

    4:52:51 AM GMT+00:00 Jul 18, 2012

    Two users in my company have this problem on Windows XP and for one of them, it occures very very often.

  • Mother Farquhar

    7:50:45 PM GMT+00:00 Jul 17, 2012

    Flash bugs,crashes and "security" make me a sad panda. Often.

  • Mark_562

    5:15:54 PM GMT+00:00 Jul 17, 2012

    This bug pops up what seems to be hourly, it will give itself focus over other windows, getting in the way of what I am doing and interrupting it. I would like to see a fix sooner than later.

  • robmar0se

    11:21:19 AM GMT+00:00 Jul 17, 2012

    Implications cannot be measured. Breaks confidence in the Flash product. Error message requires positive action to remove.

  • Aristazi

    6:58:57 AM GMT+00:00 Jul 17, 2012

    Managing computers at a small company I am frequently seeing this error on many of our computers, Windows XP SP3 for sure, possibly Win7 as well. Error appears on reboot before any application is started. Installed are IE8 and FF.

  • wtadmin2012

    6:23:39 AM GMT+00:00 Jul 17, 2012

    At least a dozen people have actually reported this error in our company. I'm sure there are others receiving this error but are just not reporting it. Either way, please fix this asap. It has been ongoing for weeks and a company as large as Adobe should not have even allowed this bug through it's testing, yet alone take this long to fix it. Manually deleting those folders should not be asked of the customer either. That should be done in the uninstall program!

  • bwild@hch

    5:47:59 AM GMT+00:00 Jul 17, 2012

    happens on all the XP systems in my office... this is a real pain in the neck

  • Steve @ Tafari

    6:12:03 PM GMT+00:00 Jul 16, 2012

    I'm seeing the error on various systems now and there definitely needs to be a fix because it alarms users. They think it's something they have done or something is seriously wrong with their computers.

  • 404Support

    10:08:39 AM GMT+00:00 Jul 16, 2012

    Need a solution, the problem is big for a company like us with intensive use of the internet and all machines using win xp sp3.

  • Foxterror

    10:00:08 AM GMT+00:00 Jul 16, 2012

    I get this message several times a day!

  • Harrly12

    7:40:52 PM GMT+00:00 Jul 15, 2012

    I am getting the same error message many times a day. It is beyond frustrating and irritating. Please fix this!!

  • joeblowbowski

    7:37:36 AM GMT+00:00 Jul 15, 2012

    Continues to pop up numerous times a day and is very irritating, esp that a big company like Adobe does not fix their problems and leaves it to the "community" to try and find a solution.

  • MurryH

    3:48:34 AM GMT+00:00 Jul 13, 2012

    This keeps coming up on my computers and my partners computer, when we are using the net it locks up our web browsers and sometimes the computer i get the code


    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date: 13/07/2012
    Time: 7:20:02 p.m.
    User: N/A
    Computer:
    Description:
    Faulting application FlashPlayerUpdateService.exe, version 11.3.300.265, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x000113c0.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 46 6c 61 ure Fla
    0018: 73 68 50 6c 61 79 65 72 shPlayer
    0020: 55 70 64 61 74 65 53 65 UpdateSe
    0028: 72 76 69 63 65 2e 65 78 rvice.ex
    0030: 65 20 31 31 2e 33 2e 33 e 11.3.3
    0038: 30 30 2e 32 36 35 20 69 00.265 i
    0040: 6e 20 6e 74 64 6c 6c 2e n ntdll.
    0048: 64 6c 6c 20 35 2e 31 2e dll 5.1.
    0050: 32 36 30 30 2e 36 30 35 2600.605
    0058: 35 20 61 74 20 6f 66 66 5 at off
    0060: 73 65 74 20 30 30 30 31 set 0001
    0068: 31 33 63 30 13c0

  • GustavSt

    2:33:10 PM GMT+00:00 Jul 12, 2012

    Same issue. XP SP3 (32 bit), Firefox 13.0.1 and Flash Player 11.3.300.265. Message pops up several times a day, eventually the PC hangs and needs to be forcefully cold booted.
    This issue is quite serious.I cannot believe this is taking you so long to fix.

  • cocomsu

    5:04:20 AM GMT+00:00 Jul 12, 2012

    I am having the same issue at windows start up and after waking up my computer. I'm using Google Chrome and receive the following message several times a day (and have for over a week):

    Adobe® Flash® Player Update Service 11.3 r300 has encountered a problem and needs to close. We are sorry for the inconvenience.

  • WhiteKnight3

    4:59:10 AM GMT+00:00 Jul 12, 2012

    I think this problem is related to other system instability issues that occur after you get this error several times. Eventually Firefox will eventually hang and I will end up rebooting. This problem started after I installed the Adobe Flash player update on 6/24/20212. Time is wasted rebooting.

  • Mama4wheels

    1:36:57 PM GMT+00:00 Jul 11, 2012

    This is very irritating. Please fix this problem. If you know of a problem, why do you need so many "votes" before you fix it. Sounds like poor customer service if you ask me. If I had a known problem with my work and just kept ignoring it until enough people complained about it, I would be fired! Maybe if enough peopled stopped using Adobe Flash you would find it an important enough issue to fix!

  • mrJayBt

    10:48:46 AM GMT+00:00 Jul 11, 2012

    Windows XP, Service Pack 3

    Please fix

  • al_savage

    6:12:54 AM GMT+00:00 Jul 10, 2012

    Same problem as all the others.
    XP SP3
    FF 13.0.1

  • Brianthedog69

    7:35:05 PM GMT+00:00 Jul 9, 2012

    For Gods sake people, get moving on this. Same error msg for us, I am about to leverage the business for a million dollars and get Apple Computers!!! What the heck? Fix it, it really starting to upset everyone including me!! Now I know why Apple does not use Flash? Any ideas on who the competitor is for Adobe?

  • EB_DC

    5:18:53 PM GMT+00:00 Jul 9, 2012

    Fix it, please! This is interfering with my work: have to close several messages after I've been away from my computer for a while, and get them popping up unexpectedly when I'm giving professional presentations (making them not very professional).

  • motionauto

    2:37:25 PM GMT+00:00 Jul 9, 2012

    Fix this please, very annoying. I know XP is on it's way out, but it is still used A LOT!

  • aprilsuzanne55

    12:10:12 PM GMT+00:00 Jul 9, 2012

    Please fix this disruptive bug that appears several times every day for the last month.

  • mortontd

    9:09:12 AM GMT+00:00 Jul 9, 2012

    Same problem here...
    Windows XP and Safari.

  • KJSTech

    6:57:34 AM GMT+00:00 Jul 9, 2012

    Yes this is a nuisance error. Please fix.

  • skid13

    11:27:59 PM GMT+00:00 Jul 7, 2012

    It will minimize programs I am using disrupting work flow.
    Nobody likes to see fatal errors happen and with no solution!

  • ahsanur

    10:57:20 AM GMT+00:00 Jul 7, 2012

    this always comes up after on my computer and my browser. its really annoying. please fix this now. i have xp.

  • WhatTheF#@!

    9:16:16 AM GMT+00:00 Jul 7, 2012

    The update service crashes upon every fresh reboot. It is annoying and needs to be addressed whenever it happens. You really need a fix for this.

  • jones948

    3:09:18 PM GMT+00:00 Jul 6, 2012

    Large organization with thousands of computers and are seeing this rather frequently. Definitely something that needs fixed.

  • janefrasier

    5:58:46 PM GMT+00:00 Jul 5, 2012

    My tech team supports about 600 computers and many users have reported this problem. It is very irritating.

    Jane

  • curry44

    12:42:37 PM GMT+00:00 Jul 5, 2012

    This is getting ridiculous! Exactly how long before you feel the "need" to fix this.

  • warfiea

    8:54:39 AM GMT+00:00 Jul 5, 2012

    Every day several times a day Flash Player gives me this error and then closes. I have tried everything and nothing helps. Windows XP SP3. It costs me time trying to find out why it happens and how to fix it. I can't believe Adobe can't fix this problem. I have been a good customer for years, using Photoshop up to CS6, and numerous other Adobe products. This started to happen in June I believe, and I have tried to research the problem, sent the error report to Microsoft, etc. with no results.

  • DeeJayCT

    7:35:22 AM GMT+00:00 Jul 5, 2012

    This error is not merely annoying. It interrupts the machine, because it grabs focus when it comes up and stops users in their tracks. The error itself is bad enough, but there's no reason for it to grab focus.

  • chriskeane

    5:04:04 AM GMT+00:00 Jul 5, 2012

    Same error pops up 2 or 3 times a day.
    This pops up *without* running any browser.

  • AdKluck

    3:32:05 AM GMT+00:00 Jul 5, 2012

    I have the same problem everyday, please fix this Adobe!

  • mrbill5379

    4:37:15 PM GMT+00:00 Jul 4, 2012

    just dont like it happening all day every day

  • DeanB596

    2:33:55 PM GMT+00:00 Jul 4, 2012

    This has been doing this since I did my latest update. Being having the same error since mid June. Also I left my computer on a few days ago and didn't use it. I found out that the error came up about 20+times

  • Garden8

    9:09:20 AM GMT+00:00 Jul 4, 2012

    This occurs 3-4 times a day
    Doesn't seem to be fatal but is a nuisance
    How did I get this "SERVICE" ??
    HOW to remove ?

  • munkayman

    3:46:18 AM GMT+00:00 Jul 4, 2012

    Please fix your software! This is affecting Windows XP users everywhere who are still a large percentage of the worlds OS share (25% as of April 2012). What happened to you Adobe? :(

  • Ike75

    8:49:40 PM GMT+00:00 Jul 3, 2012

    These frequent error messages are an irritant.

  • domgr

    5:24:05 PM GMT+00:00 Jul 3, 2012

    Bug is extremely annoying. It's popping up on multiple computers and wasting our time.

  • wastl49

    4:34:04 PM GMT+00:00 Jul 3, 2012

    Several errors a day, disturbing productive work: System XP SP3; FF 3.5.1
    Serious doubts about using Adobe products in the future.

  • Valergan

    1:53:16 PM GMT+00:00 Jul 3, 2012

    Hello! Same problem!
    I can't find messages in russian forums. it seems that only English Windows version prone to this.
    I have SP3, and i'm using Opera and FF, but i dont think that it matter. It's bug of new upgraid.

  • Azuvector

    11:45:16 AM GMT+00:00 Jul 3, 2012

    The crash dialog comes up without warning and puts itself in foreground. If a fullscreen application is running, it gets minimized. It's annoying as a home user.
    Constant random crashes are unacceptable in a corporate environment, as thousands of support calls from confused users are a huge waste of time and resources.

  • therz03

    10:29:40 AM GMT+00:00 Jul 3, 2012

    The error occurs many times a day and interrupts normal use of the computer.

  • temoyse

    9:53:27 AM GMT+00:00 Jul 3, 2012

    happens every morning, worried I will miss an important update, I use adobe products a lot and updates are very important to my work.

  • Tim Tylor

    9:29:32 AM GMT+00:00 Jul 3, 2012

    Happening on my computer about once a day. I'm concerned about missing out on important security updates.

  • Mintzer

    8:21:19 AM GMT+00:00 Jul 3, 2012

    It happens multiple times/day and is annoyinhg

  • peterhull90

    5:15:46 AM GMT+00:00 Jul 3, 2012

    I see the same thing on WinXP/IE7, no Firefox installed. Irritating plus I am concerned the system will not work if a genuine update is available.

  • bfenster

    7:27:34 PM GMT+00:00 Jul 2, 2012

    I'm getting the updater error and also getting sick of it. I'll wager there are thousands that are not reporting it because they probably don't research it. How about a damn fix!

  • u257

    7:23:23 PM GMT+00:00 Jul 2, 2012

    Same issue - pls repair - very annoying

  • cogx

    5:38:24 PM GMT+00:00 Jul 2, 2012

    This started happening on our (XP.sp3) systems (up to 36 systems now and counting), after we started updating the Flash plug-in (to build 262) to be compatible with FF13.0.1. Could it be an unexpected bug due to the fact that the ActiveX and Plugin versioning don't match now?

  • nancyshore

    8:33:37 AM GMT+00:00 Jul 2, 2012

    Been having the same problem for about a week now.

  • narspt

    1:58:35 AM GMT+00:00 Jul 2, 2012

    I'm getting same problem multiple times / day on two xp pro xp3 machines.

  • artserv

    7:46:10 PM GMT+00:00 Jul 1, 2012

    Disappointing bug in Flash update. It is a shame that in order to fix this problem, I have in effect lost the use of the program on my computer, but the good part is that the annoying update messages have finally ceased!

  • evanidus

    4:34:30 PM GMT+00:00 Jul 1, 2012

    I have gotten this error when doing nothing at all. It's kicked me out of or interrupted games I've been playing. And it makes me fear for my internet security. If something wrong with my Java or Adobe, I get paranoid.

  • Cindy_M

    3:40:30 PM GMT+00:00 Jul 1, 2012

    This is popping up at least once per day on my elderly mother's computer. It confuses her and keeps her from being able to do the things she usually does.

  • BenderTheRobot

    7:06:45 AM GMT+00:00 Jul 1, 2012

    Ever since the last Flash update, this error occurs. It pops up multiple times a day. It makes me consider my need for flash.

  • WoldinghamUser

    11:17:09 AM GMT+00:00 Jun 30, 2012

    XP Pro SP3, Firefox 13.0.1
    Same problem, started a few days ago.
    Please fix.

  • Nigel TH

    7:53:04 AM GMT+00:00 Jun 30, 2012

    XP/Firefox 13.0.1. Multiple times per day - please fix it! thanks.

  • Tinman46

    4:28:33 AM GMT+00:00 Jun 30, 2012

    Windows xp. Every morning, for the past few days, and every evening when I go on pc I have this message multiple times. It would appear to me the automatic updater is attempting to contact Adobe, on some kind of timer/timeout, and failing. Nothing is running or open when error appears. More of a nuisance than anything. But what happens when there is an actual update?
    Any fix yet? Now it seems to be interrupting while some programs are running. Becoming more than just a nuisance.

  • Brad_FL

    10:16:39 PM GMT+00:00 Jun 29, 2012

    Same problem here. Win XP sp3 IE8 (majority of the time). Doesn't seem to make anything stop working, but comes up multiple times a day. Sending error report to Microsoft does not trigger any link to a fix. I have settings to let me accept an update (which I think I did a few days ago). I came home tonight and had nothing open but an image viewing program (no browser) and still had the error message on the screen, again.

  • nebrhd

    3:55:20 PM GMT+00:00 Jun 29, 2012

    Every night when I come home, I have to click through 5+ error dialogs before I can do anything. Error dialog is a top level dialog and is in front of everything else.

  • Pungh0Li0

    3:52:50 PM GMT+00:00 Jun 29, 2012

    I have 2 XP Pro computers doing this over and over.
    Keeps getting in the way of things I'm doing.

  • JILL033

    12:14:57 PM GMT+00:00 Jun 29, 2012

    as with other users, this annoying report pops up aprox 10 times a day even when all internet platforms are closed. I use IE9, Chrome & firefox

  • cirob15

    10:37:39 AM GMT+00:00 Jun 29, 2012

    This error has been popping up multiple times a day on both of my fully updated XP machines (desktop and laptop). The overly frequent Flash updates have never been an issue prior to this latest glitch.

  • EllenM1

    9:47:47 AM GMT+00:00 Jun 29, 2012

    I have been experiencing this problem every day for a while and it's quite annoying.

  • kindachris

    6:13:06 AM GMT+00:00 Jun 29, 2012

    I am experiencing this problem as well.

  • Bob on Ridge

    3:37:52 AM GMT+00:00 Jun 29, 2012

    error message popping up throughout busy work day: distracting and confusing to my employees and myself. Please fix ASAP

  • reywob_is_me

    12:50:11 AM GMT+00:00 Jun 29, 2012

    Every day I get this crash on my Windows XP computer and have to deal with it...

  • Johnnsm

    1:07:54 PM GMT+00:00 Jun 28, 2012

    I have noticed this problem since Monday. No browser needs to be running for it to happen. I can't get it to go away without re-booting. This is a significant problem, keeping me from working.

  • discinkid

    12:12:38 PM GMT+00:00 Jun 28, 2012

    I work in a facility with 250 users. Many of them are getting this pop up in the morning and throughout the day. No one has Firefox installed and we are using IE8. The problem started after the last round of Flash player updates that allowed for the selection of installing updates without any user interaction. Users are not even using IE when the pop up occurrs. Has happened to 20+ different computers/users since a couple days ago.

  • ShawnDenny

    10:35:38 AM GMT+00:00 Jun 28, 2012

    I am seeing the same problem (Windows XP Home Edition)

  • buzzsaw101

    10:31:36 AM GMT+00:00 Jun 28, 2012

    Same problem. Windows Xp. Firefox 13.0.1

  • emovieposter

    9:12:16 AM GMT+00:00 Jun 28, 2012

    It interrupts my work daily

  • IanAngus

    8:57:26 AM GMT+00:00 Jun 28, 2012

    This bug is very annoying - constantly interrupts work even if no Adobe product is open

  • Pointless2002

    8:56:55 AM GMT+00:00 Jun 28, 2012

    It interrupts my work flow with an error message telling me to report the error to Microsoft (huh? why?) several times a day

  • gstahl

    8:12:22 AM GMT+00:00 Jun 28, 2012

    I have had the same problem for over one week now. It is interfering with our research program as it pops up during our experiments. I need a fix quickly, as we are also funded by the Federal Government (USA).

  • brow1231

    7:51:22 AM GMT+00:00 Jun 28, 2012

    I also have the problem. I am using XP sp3 and Firefox 13.0.1

  • oddwomanrush

    7:02:58 AM GMT+00:00 Jun 28, 2012

    This error message has been popping up a couple times a day for the last few days. Please fix. Thank you.

  • silkymist1229

    3:13:39 AM GMT+00:00 Jun 28, 2012

    please fix, I have this problem occurring for 2-3 days now.

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