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[Platform_Windows] Adobe Flash Update Service 11.3 r300 has encountered a problem and needs to close.
Problem Description: Multiple times per day I receive the error window with message that "Adobe Flash Update Service 11.3 r300 has encountered a problem and needs to close." I have gone to Adobe website, downloaded and successfully installed latest Adobe Flash Player 11.3.300.262, yet continue to get these the above error message. I use Mozilla Firefox ver 13.0.1 and the Windows XP operating system. Cause of Firefox crashes is as yet undetermined, but Flash Player is only problem that I am aware of on my computer and prime suspect as cause of Firefox crashing.
Steps to Reproduce: Don't know how to reproduce; trying to get rid of repeat of same error message that appears without warning from time to time. Updated via download to Adobe Flash Player 11.3.300.262, but still get error message.
Actual Result: Manually updating to Adobe Flash Player 11.3.300.262 did not solve the problem.
Expected Result: Get rid of error message & have Flash Player work correctly.
Any Workarounds: Don't know of any.
If bug is set as ToTrack or Closed as Defer, it means we have reproduced the problem, but unfortunately, it does not get high enough priority to address in our current release. We track follow up messages and votes info for each bug. Please help us to vote the bug if you run into the same issue, let us know the impact for your development and business. Thank you.
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|Platform(s)||Win XP SP3|
|Found In Build||11.3.300.262|
|Fixed In Build|
10:41:05 AM GMT+00:00 Oct 21, 2012
I am unable to use adobe at all and thus can not open many web sites. It is so frustrating! Adobe needs to address this problem.
8:07:46 AM GMT+00:00 Aug 1, 2012
Damned obnoxious (both bug and this process). Maybe SJ was right? We've been having this problem for months now on multiple boxes- all running XP-Pro SP3 and Firefox. As Admin, I've tried everything. Need fix fast from source or this crap is gone...
6:32:26 AM GMT+00:00 Aug 1, 2012
Still experiencing this bug; multiple times a day.
9:48:57 AM GMT+00:00 Jul 27, 2012
We have about 40 XP systems and several (maybe most?) are getting this error.
12:31:41 AM GMT+00:00 Jul 27, 2012
This causes that people are disabling security updates, which is dangerous.
5:44:12 AM GMT+00:00 Jul 25, 2012
We have 300+ systems with this version of Flash Player install, half receiving the error message several times a day. Our help desk call volume has gone through the roof because of this, and a simple "Adobe released a buggy application" does not cut it.
9:02:54 AM GMT+00:00 Jul 24, 2012
I and my colleagues are constantly dealing with this error.
Consistent errors each time Flash tries to update.
Very troublesome. Disabling auto-updates is a poor work around.
Please fix this soon!
6:23:10 AM GMT+00:00 Jul 24, 2012
Yes this needs a fix have about 30 users that have reported this. Win XP sp3
7:59:47 AM GMT+00:00 Jul 23, 2012
Please fix ASAP - happening several times a day and can't stop the notifications without disabling auto-update feature.
6:47:55 AM GMT+00:00 Jul 23, 2012
Requesting fix, occurring on seveal machines supported by us.
1:35:48 PM GMT+00:00 Jul 21, 2012
I've been having the same problem for a couple of weeks now. I'm getting really fed up with the regular error reports.
12:04:41 PM GMT+00:00 Jul 21, 2012
It runs on my point of sale system. Ever seen a cashier with an error message showing on their screen? Enough said.
7:12:31 PM GMT+00:00 Jul 20, 2012
I too have been getting this error many times a day. If I go away for a while and leave the computer on, 2 or 3 of these same error windows even stack themselves up on the screen! Please FIX THIS in your next UPDATE!
5:07:15 PM GMT+00:00 Jul 20, 2012
Pops up several times per day on all of our computers... needs to be fixed!
3:32:48 PM GMT+00:00 Jul 20, 2012
Annoying and comes several times per day unexpectedly. Used Ortho_Fan's advice to temporarily shut off the updater until you fix the problem.
12:16:12 AM GMT+00:00 Jul 20, 2012
It happens every day I have xp media center sp3 amd athlon 4200+ I use ie regularly but can happen with firefox running or chrome as well. Doesnt even have to be running a browser and it will happen the updater.exe -- error
7:14:45 AM GMT+00:00 Jul 19, 2012
Several users with XP have had this issue, with varying degrees of work production. When will fix be applied?
5:09:50 AM GMT+00:00 Jul 19, 2012
Bei jedem Systemstart kommt dieser Updatefehler.
Bitte um Behebung.
7:24:12 AM GMT+00:00 Jul 18, 2012
We have a Windows XP SP3 user at our company that is getting this error too. Is there not a fix for it yet?
4:52:51 AM GMT+00:00 Jul 18, 2012
Two users in my company have this problem on Windows XP and for one of them, it occures very very often.
7:50:45 PM GMT+00:00 Jul 17, 2012
Flash bugs,crashes and "security" make me a sad panda. Often.
5:15:54 PM GMT+00:00 Jul 17, 2012
This bug pops up what seems to be hourly, it will give itself focus over other windows, getting in the way of what I am doing and interrupting it. I would like to see a fix sooner than later.
11:21:19 AM GMT+00:00 Jul 17, 2012
Implications cannot be measured. Breaks confidence in the Flash product. Error message requires positive action to remove.
6:58:57 AM GMT+00:00 Jul 17, 2012
Managing computers at a small company I am frequently seeing this error on many of our computers, Windows XP SP3 for sure, possibly Win7 as well. Error appears on reboot before any application is started. Installed are IE8 and FF.
6:23:39 AM GMT+00:00 Jul 17, 2012
At least a dozen people have actually reported this error in our company. I'm sure there are others receiving this error but are just not reporting it. Either way, please fix this asap. It has been ongoing for weeks and a company as large as Adobe should not have even allowed this bug through it's testing, yet alone take this long to fix it. Manually deleting those folders should not be asked of the customer either. That should be done in the uninstall program!
5:47:59 AM GMT+00:00 Jul 17, 2012
happens on all the XP systems in my office... this is a real pain in the neck
Steve @ Tafari
6:12:03 PM GMT+00:00 Jul 16, 2012
I'm seeing the error on various systems now and there definitely needs to be a fix because it alarms users. They think it's something they have done or something is seriously wrong with their computers.
10:08:39 AM GMT+00:00 Jul 16, 2012
Need a solution, the problem is big for a company like us with intensive use of the internet and all machines using win xp sp3.
10:00:08 AM GMT+00:00 Jul 16, 2012
I get this message several times a day!
7:40:52 PM GMT+00:00 Jul 15, 2012
I am getting the same error message many times a day. It is beyond frustrating and irritating. Please fix this!!
7:37:36 AM GMT+00:00 Jul 15, 2012
Continues to pop up numerous times a day and is very irritating, esp that a big company like Adobe does not fix their problems and leaves it to the "community" to try and find a solution.
3:48:34 AM GMT+00:00 Jul 13, 2012
This keeps coming up on my computers and my partners computer, when we are using the net it locks up our web browsers and sometimes the computer i get the code
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Time: 7:20:02 p.m.
Faulting application FlashPlayerUpdateService.exe, version 11.3.300.265, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x000113c0.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 46 6c 61 ure Fla
0018: 73 68 50 6c 61 79 65 72 shPlayer
0020: 55 70 64 61 74 65 53 65 UpdateSe
0028: 72 76 69 63 65 2e 65 78 rvice.ex
0030: 65 20 31 31 2e 33 2e 33 e 11.3.3
0038: 30 30 2e 32 36 35 20 69 00.265 i
0040: 6e 20 6e 74 64 6c 6c 2e n ntdll.
0048: 64 6c 6c 20 35 2e 31 2e dll 5.1.
0050: 32 36 30 30 2e 36 30 35 2600.605
0058: 35 20 61 74 20 6f 66 66 5 at off
0060: 73 65 74 20 30 30 30 31 set 0001
0068: 31 33 63 30 13c0
2:33:10 PM GMT+00:00 Jul 12, 2012
Same issue. XP SP3 (32 bit), Firefox 13.0.1 and Flash Player 11.3.300.265. Message pops up several times a day, eventually the PC hangs and needs to be forcefully cold booted.
This issue is quite serious.I cannot believe this is taking you so long to fix.
5:04:20 AM GMT+00:00 Jul 12, 2012
I am having the same issue at windows start up and after waking up my computer. I'm using Google Chrome and receive the following message several times a day (and have for over a week):
Adobe® Flash® Player Update Service 11.3 r300 has encountered a problem and needs to close. We are sorry for the inconvenience.
4:59:10 AM GMT+00:00 Jul 12, 2012
I think this problem is related to other system instability issues that occur after you get this error several times. Eventually Firefox will eventually hang and I will end up rebooting. This problem started after I installed the Adobe Flash player update on 6/24/20212. Time is wasted rebooting.
1:36:57 PM GMT+00:00 Jul 11, 2012
This is very irritating. Please fix this problem. If you know of a problem, why do you need so many "votes" before you fix it. Sounds like poor customer service if you ask me. If I had a known problem with my work and just kept ignoring it until enough people complained about it, I would be fired! Maybe if enough peopled stopped using Adobe Flash you would find it an important enough issue to fix!
10:48:46 AM GMT+00:00 Jul 11, 2012
Windows XP, Service Pack 3
6:12:54 AM GMT+00:00 Jul 10, 2012
Same problem as all the others.
7:35:05 PM GMT+00:00 Jul 9, 2012
For Gods sake people, get moving on this. Same error msg for us, I am about to leverage the business for a million dollars and get Apple Computers!!! What the heck? Fix it, it really starting to upset everyone including me!! Now I know why Apple does not use Flash? Any ideas on who the competitor is for Adobe?
5:18:53 PM GMT+00:00 Jul 9, 2012
Fix it, please! This is interfering with my work: have to close several messages after I've been away from my computer for a while, and get them popping up unexpectedly when I'm giving professional presentations (making them not very professional).
2:37:25 PM GMT+00:00 Jul 9, 2012
Fix this please, very annoying. I know XP is on it's way out, but it is still used A LOT!
12:10:12 PM GMT+00:00 Jul 9, 2012
Please fix this disruptive bug that appears several times every day for the last month.
9:09:12 AM GMT+00:00 Jul 9, 2012
Same problem here...
Windows XP and Safari.
6:57:34 AM GMT+00:00 Jul 9, 2012
Yes this is a nuisance error. Please fix.
11:27:59 PM GMT+00:00 Jul 7, 2012
It will minimize programs I am using disrupting work flow.
Nobody likes to see fatal errors happen and with no solution!
10:57:20 AM GMT+00:00 Jul 7, 2012
this always comes up after on my computer and my browser. its really annoying. please fix this now. i have xp.
9:16:16 AM GMT+00:00 Jul 7, 2012
The update service crashes upon every fresh reboot. It is annoying and needs to be addressed whenever it happens. You really need a fix for this.
3:09:18 PM GMT+00:00 Jul 6, 2012
Large organization with thousands of computers and are seeing this rather frequently. Definitely something that needs fixed.
5:58:46 PM GMT+00:00 Jul 5, 2012
My tech team supports about 600 computers and many users have reported this problem. It is very irritating.
12:42:37 PM GMT+00:00 Jul 5, 2012
This is getting ridiculous! Exactly how long before you feel the "need" to fix this.
8:54:39 AM GMT+00:00 Jul 5, 2012
Every day several times a day Flash Player gives me this error and then closes. I have tried everything and nothing helps. Windows XP SP3. It costs me time trying to find out why it happens and how to fix it. I can't believe Adobe can't fix this problem. I have been a good customer for years, using Photoshop up to CS6, and numerous other Adobe products. This started to happen in June I believe, and I have tried to research the problem, sent the error report to Microsoft, etc. with no results.
7:35:22 AM GMT+00:00 Jul 5, 2012
This error is not merely annoying. It interrupts the machine, because it grabs focus when it comes up and stops users in their tracks. The error itself is bad enough, but there's no reason for it to grab focus.
5:04:04 AM GMT+00:00 Jul 5, 2012
Same error pops up 2 or 3 times a day.
This pops up *without* running any browser.
3:32:05 AM GMT+00:00 Jul 5, 2012
I have the same problem everyday, please fix this Adobe!
4:37:15 PM GMT+00:00 Jul 4, 2012
just dont like it happening all day every day
2:33:55 PM GMT+00:00 Jul 4, 2012
This has been doing this since I did my latest update. Being having the same error since mid June. Also I left my computer on a few days ago and didn't use it. I found out that the error came up about 20+times
9:09:20 AM GMT+00:00 Jul 4, 2012
This occurs 3-4 times a day
Doesn't seem to be fatal but is a nuisance
How did I get this "SERVICE" ??
HOW to remove ?
3:46:18 AM GMT+00:00 Jul 4, 2012
Please fix your software! This is affecting Windows XP users everywhere who are still a large percentage of the worlds OS share (25% as of April 2012). What happened to you Adobe? :(
8:49:40 PM GMT+00:00 Jul 3, 2012
These frequent error messages are an irritant.
5:24:05 PM GMT+00:00 Jul 3, 2012
Bug is extremely annoying. It's popping up on multiple computers and wasting our time.
4:34:04 PM GMT+00:00 Jul 3, 2012
Several errors a day, disturbing productive work: System XP SP3; FF 3.5.1
Serious doubts about using Adobe products in the future.
1:53:16 PM GMT+00:00 Jul 3, 2012
Hello! Same problem!
I can't find messages in russian forums. it seems that only English Windows version prone to this.
I have SP3, and i'm using Opera and FF, but i dont think that it matter. It's bug of new upgraid.
11:45:16 AM GMT+00:00 Jul 3, 2012
The crash dialog comes up without warning and puts itself in foreground. If a fullscreen application is running, it gets minimized. It's annoying as a home user.
Constant random crashes are unacceptable in a corporate environment, as thousands of support calls from confused users are a huge waste of time and resources.
10:29:40 AM GMT+00:00 Jul 3, 2012
The error occurs many times a day and interrupts normal use of the computer.
9:53:27 AM GMT+00:00 Jul 3, 2012
happens every morning, worried I will miss an important update, I use adobe products a lot and updates are very important to my work.
9:29:32 AM GMT+00:00 Jul 3, 2012
Happening on my computer about once a day. I'm concerned about missing out on important security updates.
8:21:19 AM GMT+00:00 Jul 3, 2012
It happens multiple times/day and is annoyinhg
5:15:46 AM GMT+00:00 Jul 3, 2012
I see the same thing on WinXP/IE7, no Firefox installed. Irritating plus I am concerned the system will not work if a genuine update is available.
7:27:34 PM GMT+00:00 Jul 2, 2012
I'm getting the updater error and also getting sick of it. I'll wager there are thousands that are not reporting it because they probably don't research it. How about a damn fix!
7:23:23 PM GMT+00:00 Jul 2, 2012
Same issue - pls repair - very annoying
5:38:24 PM GMT+00:00 Jul 2, 2012
This started happening on our (XP.sp3) systems (up to 36 systems now and counting), after we started updating the Flash plug-in (to build 262) to be compatible with FF13.0.1. Could it be an unexpected bug due to the fact that the ActiveX and Plugin versioning don't match now?
8:33:37 AM GMT+00:00 Jul 2, 2012
Been having the same problem for about a week now.
1:58:35 AM GMT+00:00 Jul 2, 2012
I'm getting same problem multiple times / day on two xp pro xp3 machines.
7:46:10 PM GMT+00:00 Jul 1, 2012
Disappointing bug in Flash update. It is a shame that in order to fix this problem, I have in effect lost the use of the program on my computer, but the good part is that the annoying update messages have finally ceased!
4:34:30 PM GMT+00:00 Jul 1, 2012
I have gotten this error when doing nothing at all. It's kicked me out of or interrupted games I've been playing. And it makes me fear for my internet security. If something wrong with my Java or Adobe, I get paranoid.
3:40:30 PM GMT+00:00 Jul 1, 2012
This is popping up at least once per day on my elderly mother's computer. It confuses her and keeps her from being able to do the things she usually does.
7:06:45 AM GMT+00:00 Jul 1, 2012
Ever since the last Flash update, this error occurs. It pops up multiple times a day. It makes me consider my need for flash.
11:17:09 AM GMT+00:00 Jun 30, 2012
XP Pro SP3, Firefox 13.0.1
Same problem, started a few days ago.
7:53:04 AM GMT+00:00 Jun 30, 2012
XP/Firefox 13.0.1. Multiple times per day - please fix it! thanks.
4:28:33 AM GMT+00:00 Jun 30, 2012
Windows xp. Every morning, for the past few days, and every evening when I go on pc I have this message multiple times. It would appear to me the automatic updater is attempting to contact Adobe, on some kind of timer/timeout, and failing. Nothing is running or open when error appears. More of a nuisance than anything. But what happens when there is an actual update?
Any fix yet? Now it seems to be interrupting while some programs are running. Becoming more than just a nuisance.
10:16:39 PM GMT+00:00 Jun 29, 2012
Same problem here. Win XP sp3 IE8 (majority of the time). Doesn't seem to make anything stop working, but comes up multiple times a day. Sending error report to Microsoft does not trigger any link to a fix. I have settings to let me accept an update (which I think I did a few days ago). I came home tonight and had nothing open but an image viewing program (no browser) and still had the error message on the screen, again.
3:55:20 PM GMT+00:00 Jun 29, 2012
Every night when I come home, I have to click through 5+ error dialogs before I can do anything. Error dialog is a top level dialog and is in front of everything else.
3:52:50 PM GMT+00:00 Jun 29, 2012
I have 2 XP Pro computers doing this over and over.
Keeps getting in the way of things I'm doing.
12:14:57 PM GMT+00:00 Jun 29, 2012
as with other users, this annoying report pops up aprox 10 times a day even when all internet platforms are closed. I use IE9, Chrome & firefox
10:37:39 AM GMT+00:00 Jun 29, 2012
This error has been popping up multiple times a day on both of my fully updated XP machines (desktop and laptop). The overly frequent Flash updates have never been an issue prior to this latest glitch.
9:47:47 AM GMT+00:00 Jun 29, 2012
I have been experiencing this problem every day for a while and it's quite annoying.
6:13:06 AM GMT+00:00 Jun 29, 2012
I am experiencing this problem as well.
Bob on Ridge
3:37:52 AM GMT+00:00 Jun 29, 2012
error message popping up throughout busy work day: distracting and confusing to my employees and myself. Please fix ASAP
12:50:11 AM GMT+00:00 Jun 29, 2012
Every day I get this crash on my Windows XP computer and have to deal with it...
1:07:54 PM GMT+00:00 Jun 28, 2012
I have noticed this problem since Monday. No browser needs to be running for it to happen. I can't get it to go away without re-booting. This is a significant problem, keeping me from working.
12:12:38 PM GMT+00:00 Jun 28, 2012
I work in a facility with 250 users. Many of them are getting this pop up in the morning and throughout the day. No one has Firefox installed and we are using IE8. The problem started after the last round of Flash player updates that allowed for the selection of installing updates without any user interaction. Users are not even using IE when the pop up occurrs. Has happened to 20+ different computers/users since a couple days ago.
10:35:38 AM GMT+00:00 Jun 28, 2012
I am seeing the same problem (Windows XP Home Edition)
10:31:36 AM GMT+00:00 Jun 28, 2012
Same problem. Windows Xp. Firefox 13.0.1
9:12:16 AM GMT+00:00 Jun 28, 2012
It interrupts my work daily
8:57:26 AM GMT+00:00 Jun 28, 2012
This bug is very annoying - constantly interrupts work even if no Adobe product is open
8:56:55 AM GMT+00:00 Jun 28, 2012
It interrupts my work flow with an error message telling me to report the error to Microsoft (huh? why?) several times a day
8:12:22 AM GMT+00:00 Jun 28, 2012
I have had the same problem for over one week now. It is interfering with our research program as it pops up during our experiments. I need a fix quickly, as we are also funded by the Federal Government (USA).
7:51:22 AM GMT+00:00 Jun 28, 2012
I also have the problem. I am using XP sp3 and Firefox 13.0.1
7:02:58 AM GMT+00:00 Jun 28, 2012
This error message has been popping up a couple times a day for the last few days. Please fix. Thank you.
3:13:39 AM GMT+00:00 Jun 28, 2012
please fix, I have this problem occurring for 2-3 days now.