Adobe Flash Player 11.4  -  Feature 3329868

Created on Wednesday, September 12, 2012

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Title

[Platform_Windows]There should be an option for silent (prompt-free) automatic updates (version 2)

Description

I discovered in a forum thread that the "Allow Adobe to install updates" option does not make the Flash updater fully silent in all cases.
http://forums.adobe.com/message/4484408

Presently, it works like this:

"A quarterly update will:
prompt for update within 7 days (after reboot on Windows)
silently update after 30 days if the user has not accepted the prompt before then

If a security/hotfix release is made before 30 days, the system will update to that within 24 hours."

IMO, this is a needless distinction, and our users don't want to see any update prompts from Flash. This will not only lead to support calls and/or confusion but also a significant number of our users not getting updated for 30 days. Understandably, this delay would not apply for critical updates, but the prompting is the main issue.

Certainly, non-critical updates can be pushed out on a more leisurely schedule than that of hotfixes, but please enable some means of true silent updating as I expected you already had. I believe (though am not sure) that Adobe Reader 10.3 works this way (if it doesn't, it should, too).


Note to Adobe Support Team:

Just copy and paste the 5 following files on your ******* servers so we can get the 11.4 update instead of thousands of popups on users screen each morning and hundreds of service call

OK here we go:

1st file: install_all_win_64_ax_sgn.z
2nd file: install_all_win_64_pl_sgn.z
3rd file: install_all_win_ax_sgn.z
4th file: install_all_win_pl_sgn.z
5th file: version.xml

GOD this is painful, it's cleary the most expensive freeware ever.
Thanks Adobe.
..

Test Configuration

My Hardware and Environment details: Windows 7 x64

App Language(s) English
OS Language(s) English
Platform(s) Windows 7 64-bit
Browser(s)

Notes (2)

  • Zhe Wang

    6:27:06 PM GMT+00:00 Dec 26, 2012

    This bug has had no comments for a long time. Statistically, we have found that bug reports that have not been confirmed by a second user after three months are highly unlikely to be the source of a fix to the code.
    While your input is very important to us, our resources are limited and so we are asking for your help in focusing our efforts. If you can still reproduce this problem in the latest public release or beta release of the product please add a new bug, giving more reproduction information if you have it. If it is not a problem any longer, you need take no action. Thank you for your help in this matter.
    The newest runtime can be found here: http://get.adobe.com/flashplayer/ and http://get.adobe.com/air/
    The latest beta releases can be obtained from: http://labs.adobe.com/

  • MrX1980

    6:16:21 AM GMT+00:00 Sep 22, 2012

    If you set it to automatic updates in v11.4 there are already silent updates (without user prompt) on windows clients.

Duplicate ID
Reported By etienne1234

Status

State Closed
Status Withdrawn
Reason

Importance

Priority 0-Unknown
Frequency Unknown
Failure Type Enhancement Request
Product Area Installation

Build

Found In Build 11.4.402.265
Fixed In Build

Attachments (0)

No Files Attached

Votes (2)

  • benjaminwatt

    12:16:38 PM GMT+00:00 Nov 13, 2012

    All updates should be silent

  • DentArthurDent69

    11:10:24 AM GMT+00:00 Nov 7, 2012

    Waiting 30 days to install security patches is not acceptable.

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